Pepe Smith
Raleigh,NC
Summary
Dynamic educator and curriculum developer with over 21 years of experience in Asia and Australia, specializing in fostering literacy, creativity, and imagination in children. Expertise encompasses all age groups, from kindergarten to university, including business English for adults. A strong background in customer service, hospitality, and training complements this experience. A commitment to lifelong learning and career development underscores the belief that effective teamwork is essential for creating a successful learning environment. Recent collaboration with orthodontists to expand skill sets in Invisalign treatment demonstrates adaptability and a proactive approach to professional growth.
Overview
19
19
years of professional experience
Work History
Caregiver
Self-employeed
North Carolina
01.2020 - 10.2025
- Provided support for daily living activities and personal care needs for my mother and father, including meal prep, shopping, cleaning, help with eating, dressing, medications, medical appointments, transportation and all other needs.
Customer Success Specialist
Align Technology
Morrisville, NC
04.2021 - 09.2024
- Worked with orthodontists to continue their education using Invisalign.
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
Extra-Curricular Teacher
Wake County Public Schools System
Raleigh, NC
08.2019 - 04.2021
- Taught AIG classes for 4th and 5th grades at Oldes Elementary School.
- Taught Logic skills to students from kindergarten to 5th grade at Leesville Elementary School.
- Assisted class teachers with online classes during the pandemic.
ESL Teacher / Trainer
Hong Kong Education Bureau
Hong Kong, SAR Of China
09.2006 - 07.2019
- Taught English in Hong Kong public schools to students from kindergarten to 6th grade.
- Conducted training for ESL teachers from around the world, that were hired to teach in Hong Kong.
- Developed and implemented engaging lesson plans tailored to diverse student needs.
- Facilitated interactive classroom activities that enhanced language acquisition and cultural awareness.
- Assessed student progress through regular evaluations, providing constructive feedback for improvement.
Education
TESOL Diploma -
University of Hong Kong
CELTA Certification -
Cambridge University
Bachelor's - History
University of North Carolina At Wilmington
Associate's - Arts
Louisburg College
Skills
- Proficient in Mandarin and Cantonese Chinese
- Retail experience
- Hospitality experience
- Experienced in music performance
- Skilled in pet management
- Coaching youth soccer and basketball
Timeline
Customer Success Specialist
Align Technology
04.2021 - 09.2024
Caregiver
Self-employeed
01.2020 - 10.2025
Extra-Curricular Teacher
Wake County Public Schools System
08.2019 - 04.2021
ESL Teacher / Trainer
Hong Kong Education Bureau
09.2006 - 07.2019
TESOL Diploma -
University of Hong Kong
CELTA Certification -
Cambridge University
Bachelor's - History
University of North Carolina At Wilmington
Associate's - Arts
Louisburg College
Interests
- Volunteering
- Hiking
- Guitar
- Board Games
- Frisbee
- Linguistics
- Science
- History