PEPITA HARGROVE
Sharpsburg,NC
Summary
Proven track record in enhancing facility security and customer satisfaction, notably with the North Carolina Dept. of Adult Correction. Skilled in dispatch recordkeeping and critical thinking, I excel in high-pressure environments, demonstrating exceptional multitasking and communication abilities. Achieved significant reductions in contraband through meticulous searches and surveillance. Professional telecommunication specialist with substantial experience in emergency response and call management. Demonstrates strong skills in communication, problem-solving, and multitasking. Ensures seamless team collaboration and adapts easily to changing situations. Reliable and results-driven, with focus on delivering high-quality service and supporting team goals.
Overview
31
31
years of professional experience
Work History
Telecommunicator (SOIU)
NORTH CAROLINA DEPT. OF ADULT CORRECTIONS
07.2024 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- communicating via radio and telephone
CORRECTIONAL OFFICER II
NORTH CAROLINA DEPT. OF ADULT CORRECTION
07.2006 - 07.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of offenders to identify and confiscate contraband and other prohibited items.
- Observed and supervised offenders throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts. Also conducted the formal count and monitored offenders movement, inside and outside of the facility. All moves were conducted in the OPUS screens.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures. This position is called a Field Training Officer.
- Assisted in intake and release of inmates.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Transported offenders to medical appointments outside the facility.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Maintained offender safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching offenders, cells, and common areas.
Appliance Specialist
HOME DEPOT
04.2004 - 08.2011
- Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
- Resolved client issues efficiently by collaborating with the service department on repair and maintenance requests.
- Streamlined inventory management through accurate tracking and timely reordering of products.
- Offered support during peak times at other store departments as needed while maintaining expertise in the appliance specialist role.
- Displayed merchandise to reflect high standards of showroom readiness.
- Managed warranty claims process, liaising between customers and manufacturers to ensure swift resolution of issues or concerns related to product performance or quality during coverage period.
- Generated repeat business through consistent follow-up with past clients, maintaining top-of-mind awareness for future purchases.
- Increased sales revenue by offering tailored solutions for clients based on their specific needs.
- Coordinated installation services for customers, ensuring seamless delivery and setup of appliances.
- Engaged in safe work practices and proper operation of store equipment.
- Developed comprehensive understanding of energy-efficient options available in various appliances types; educated customers about potential cost savings benefits associated with these models.
- Followed up on outstanding or incomplete customer orders, sales or installs.
- Maintained a clean, organized showroom floor to create an inviting atmosphere for customers.
- Enhanced customer satisfaction by providing expert advice on appliance selection and usage.
- Cashier, creating and cancelling special orders
NIGHT AUDITOR
SUPER 8 HOTEL
09.1998 - 04.2000
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Generated and printed daily financial reports to track hotel performance.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
NIGHT AUDITOR
FARFIELD INN
01.1994 - 08.1998
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Education
No Degree - Elementary Education
Bennett College For Women
Greensboro, NC08.1990
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06.1990
Skills
- Radio Calls prioritization
- Inbound Customer Service
- Public Safety Awareness
- Typing Speed
- Multitasking Abilities
- Effective Communications
- Excellent Communication
- Critical Thinking
- Clear Communication
- Active Listening
- Creative Thinking
- Dispatch Recordkeeping
- Verbal Communication
- Data Entry
Timeline
Telecommunicator (SOIU)
NORTH CAROLINA DEPT. OF ADULT CORRECTIONS
07.2024 - Current
CORRECTIONAL OFFICER II
NORTH CAROLINA DEPT. OF ADULT CORRECTION
07.2006 - 07.2024
Appliance Specialist
HOME DEPOT
04.2004 - 08.2011
NIGHT AUDITOR
SUPER 8 HOTEL
09.1998 - 04.2000
NIGHT AUDITOR
FARFIELD INN
01.1994 - 08.1998
No Degree - Elementary Education
Bennett College For Women
High School Diploma -
Rocky Mount High School
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