Pepper Bendel
Simpsonville,SC
Summary
Overview Looking for a full-time position in customer service. I have vast experience working both individually and in a team setting. I learn quickly, adapt to fast-paced environments, and thrive in goal-oriented positions. I enjoy encouraging people to work to and past their potential. Use every opportunity to not only meet but exceed customers expectations and results. Enjoy handling and solving a challenge when and if needed within a timely manner and to exceed goals set by the company and being the best interest for the customer.
Overview
6
6
years of professional experience
Work History
Lead Fulfillment
Lowes Home Improvement
03.2023 - 11.2023
- Accepted, Shopped, and Fulfilled Customers Orders in a timely manner and with attention to details and accounts to deliver and exceed customer and company expectations
- Worked with computer systems, programs, and requirements set forth by the company
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Managed, motivated and monitored team of 3+ associates every shift.
Customer Service, Sales
Verizon
01.2023 - 11.2023
- Customer service, sales, managed corporate and independent accounts
- Device troubleshooting and maintenance
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
Color Engineer, Hair Design
Blow Ink Salon & The Plaza Salon
01.2018 - 12.2022
- Hair design, coloring, contouring, clientele building, and retention
- Certified cosmetologist, and color technician
- Specialized in hair design and color formulation and technique
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
Education
Cosmetology -
Haney Technical College
Lynn Haven, FL01.2003
Business Studies -
Gulf Coast Community College
Panama City Beach, FL01.2002
High School Diploma -
AD Harris High School
Panama City, FL01.2002
Skills
- Customer service
- Cosmetology
- Scheduling
- Leadership
- Team management
- Project management
- Administrative
- Collaboration
- Returns handling
- Workload prioritization
- Quality control
- Inventory management
- Quick learner
- Problem-solving
- Attention to detail
Timeline
Lead Fulfillment
Lowes Home Improvement
03.2023 - 11.2023
Customer Service, Sales
Verizon
01.2023 - 11.2023
Color Engineer, Hair Design
Blow Ink Salon & The Plaza Salon
01.2018 - 12.2022
Business Studies -
Gulf Coast Community College
High School Diploma -
AD Harris High School
Cosmetology -
Haney Technical College
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