Pepper Galyean
Lowgap,NC
Summary
Dedicated Radiology Assistant with knowledge in PACS management and patient education. Committed to enhancing patient experiences and supporting clinical teams through effective communication and collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Radiology Assistant RIA & Support Coordinator
Northern Regional Hospital
10.2024 - Current
- Educated patients on procedures, addressing concerns to enhance understanding and compliance.
- Supported team members in achieving excellent clinical outcomes through effective communication, collaboration, and problem-solving skills.
- Participated in continuing education programs related to radiology.
- Collaborated with medical staff to schedule appointments and manage patient flow efficiently.
Patient Account Representative
Hugh Chatham Memorial Hospital
05.2022 - 10.2024
- Processed insurance claims accurately, reducing discrepancies in patient accounts.
- Maintained updated patient records using electronic health record systems to ensure data integrity.
- Assisted patients in understanding financial responsibilities and payment options, improving satisfaction rates.
- Analyzed account discrepancies regularly, implementing corrective measures to prevent future issues.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
Medical Assistant
The Skin Surgery Center
04.2014 - 04.2022
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Supported physicians during procedures by preparing necessary instruments and supplies.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Educated patients on post-procedure care, enhancing recovery outcomes and satisfaction.
- Collaborated with healthcare team to develop updated protocols for infection control compliance.
Education
Associate of Applied Science - Medical Assisting
Surry Community College
Dobson, NC05-2014
Skills
- PACS management
- Safety and security procedures
- Documentation and reporting
- Quality control efforts
- Problem-solving
- Multitasking
Certification
- Certified NC Emergency Medical Responder, Pine Ridge Fire Department - 2025- present
- Currently working toward Critical Incident Stress Management Certificate
Timeline
Radiology Assistant RIA & Support Coordinator
Northern Regional Hospital
10.2024 - Current
Patient Account Representative
Hugh Chatham Memorial Hospital
05.2022 - 10.2024
Medical Assistant
The Skin Surgery Center
04.2014 - 04.2022
Associate of Applied Science - Medical Assisting
Surry Community College