Summary
Overview
Work History
Education
Skills
Timeline
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Pepper Sewell

Hillsboro,OR

Summary

Passionate, reliable and energetic professional with over 5 years of experience in fast-paced customer service and team leadership roles. Skilled in managing logistics, resolving customer issues, and working efficiently under pressure. Seeking a delivery driver position where I can apply my strong work ethic, time management, and customer-first mindset. Committed to safety, punctuality, and exceeding expectations.

Overview

6
6
years of professional experience

Work History

Amazon Flex Driver

Amazon
04.2025 - Current
  • Handled packages responsibly, reducing instances of damage or loss during transit.
  • Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
  • Increased customer satisfaction with timely deliveries and accurate package handling.
  • Navigated various weather conditions safely, maintaining consistent on-time delivery rates regardless of external challenges.

BDC Agent + Automotive Sales Consultant

Beaverton Toyota
11.2023 - 04.2025
  • Managed customer inquiries via email, phone and live chat to drive sales and resolve issues in the BDC
  • Assisted customers in selecting vehicles based on their needs, preferences, and budget, ensuring an informed purchase decision
  • Promoted special offers and upsold products, exceeding sales targets consistently while on sales floor
  • Stayed current on product offerings and contributed insights to support marketing initiatives

Shift Supervisor

Starbucks Coffee Company
09.2019 - 11.2023
  • Led a team of 25+ employees, overseeing daily operations, shift scheduling, and task delegation to ensure high productivity and exceptional customer service
  • Managed customer inquiries, resolved complaints, balanced cash drawers, and met sales and production goals
  • Trained and mentored new hires, fostering a positive team environment and achieving top district scores for customer service and EcoSure

Customer Service Agent

Delta Airlines
12.2021 - 03.2022
  • Served as the first point of contact for passengers, assisting with reservations, ticket sales, documentation, and baggage check-in
  • Operated airline-specific systems and equipment (e.g., air-bridge, scanners) while ensuring smooth boarding processes and addressing passenger issues
  • Resolved itinerary and baggage concerns, coordinated flight delays, and provided support to passengers with special needs, maintaining high standards of safety and customer service under pressure

Education

GED - High School Equivalent -

Portland Community College
03.2019

Skills

  • Exceptional customer service
  • Strong verbal and written communication
  • Effective collaboration
  • Skilled in mentoring and guiding teams
  • Efficient problem resolution
  • Logical reasoning abilities

Timeline

Amazon Flex Driver

Amazon
04.2025 - Current

BDC Agent + Automotive Sales Consultant

Beaverton Toyota
11.2023 - 04.2025

Customer Service Agent

Delta Airlines
12.2021 - 03.2022

Shift Supervisor

Starbucks Coffee Company
09.2019 - 11.2023

GED - High School Equivalent -

Portland Community College

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