Pepper Williamson

* Managing Truckloads for Inbound/Outbound.

* Managed LTL / Expedites / Hazmat / Reefer and more

* Ensure quality, quantity, customer satisfaction, and financial commitments are met.
* Prepare bills of lading and gather necessary documentation for shipments
* Handle damage claims related to in-transit damage and complete required paperwork
* Obtain and communicate freight rates to customers, ensuring the best rates are available
* Manage and track freight charges, rates, and lane bidding for company-paid lanes
*Maintain and communicate status information on orders and assign priority of each order.
* Select and manage carriers for outgoing and incoming transportation; negotiate rates and contracts.
* Exercise judgment to make modifications to daily routes to accommodate the needs of customers.
* Respond quickly and professionally to customer complaints or problems and implement resolution.
* Stay current on shipping carriers, routes, and changes.
* Develop strategies to streamline processes and reduce costs.
* Complete all required paperwork to accompany the shipment and for internal purposes
* Communicate with freight carriers/companies to ensure all loads are picked up on time.
* Develop strong relationships with all customer contacts and facilities
* Manage daily shipments and responsible for ensuring that shipments are serviced properly
* Coordinate and schedule all customer shipments
* Identify and communicate potential problems to the appropriate parties and provide solutions
* Prioritize and respond to both internal and external requests in a timely, effective, and professional manner
* Document and follow existing standard operating processes
* Creating new lanes, for cost savings

* Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.

* Organized and monitored the shipment of products in accordance with customer requirements.

* Coordinated daily transportation activities including scheduling, routing, tracking and documentation.

* Analyzed data to identify cost savings opportunities in the logistics process.

* Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.*

* Created reports on freight costs, delivery timelines, invoices and other related information.

* Monitored compliance with safety regulations and quality standards during transport operations.

* Explained proposed solutions to customers and management through oral presentations and written proposals.

* Developed strategies to optimize stock levels while ensuring availability when needed.

* Evaluated current systems used for managing supply chain activities and identified areas for improvement.

* Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.

* Read customers water usage. I walk house to house and read said
numbers with my handheld device then calculate said number to
add to my spreadsheet.

* Enter in said numbers into the computer system.
* Print out their bills and prepare them to be mailed out.
* Answer telephone calls and help customers add or stop usage.
Answer any questions to assure our customers are 100% satisfied.
* Greet customers
* Enter in payments as they come in.
* Print out spreadsheets
* Print out worksheets
* Ensure that all payments are correct along with each accounts.
* Enter in new customers
* Close out customers accounts when moved or transferred.
* Work with customers when it comes to their water bill or inquires
* Help customers with taking payments over the phone.
* Alerting customers when there's any changes
* Year end spreadsheets

* Responded to customer questions regarding meter readings and deescalated situations with professionalism and calmness.

* Supported activities to maintain equipment in reliable condition.

* Microsoft Excell
* Make appointments, for repairs
* Training in QuickBooks
* Managing different businesses
* Managing a storage unit
* Receiving payments and writing out each receipt.
* Alerting persons when it comes to water problems, or installation.

* Maintain files
* Arrange and confirm appointments

* Investigate customer complaints regarding discrepancies between actual and billed amounts of energy used.

* Record readings from meters accurately in the appropriate database system.

* Resolve customer inquiries regarding billing errors or service requests in a timely manner.

* Monitor inventory levels for supplies required by meter readers; order additional materials as needed.

* Follow established procedures for reporting issues with malfunctioning meters or damaged equipment.

* Conducted regular inspections of products to ensure compliance with quality specifications.

* Manually checking and ensuring that the product is 100% correct
* Assuring that the product procedures fulfill health, safety, and
environment standards.
* Motivating the workers and helping with any quality issues.
* Inspecting every product and quantity, and calculate the number
of defects
* Inspecting labels to match said product
* Correcting/ reprinting labels
* AS 400 computer system
* Tecklogix 75/35 device
* 100% manually checking each product for damage
* Calculate each damaged product
* Enter new products, such as quantity and new to warehouse.
* Achieving the companies target and ensuring 100% customer
satisfaction.
* Promoting methods of improvement and quality assurance.
* Achieving the target setting, priority on quality of product and
customer satisfaction.
* Analyzing the customer requirements
* Inventory cycle counts
* Team work daily with coworkers
* UPS software
* UPS ground
* Recorded the results of inspections
* Shared with my supervisor the data to help locate the cause of
defects and correct the production problems.

* Assisted in developing strategies for improving overall product quality and reliability.

* Identified potential issues with production process design, equipment or materials that could affect product quality.

* Participated in internal audits to evaluate existing Quality Control systems and procedures.

* Conducted training sessions for staff members on Quality Control procedures, techniques and documentation requirements.

* Kept records of quality reports and statistical reviews.

* Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
* Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals
* Maintained files
* Locate and attach appropriate files
* Maintain scheduling and event calendars
* Arrange and confirm appointments, interviews and orientations.
* Provide service to customers such as order placements and account information.
* Provide training to new employees
* Operate office equipment
* Conduct interviews
* Review applicants to evaluate if they meet the position requirements.
* Preparing new employee orientation packages, company policies packets.
* Prepare other special projects
* Perform difficult duties such as letting employees go.
* Recruit and staffing
* Placing adds in the newspaper

* Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.

* Developed an efficient document tracking system which allowed quick access to all necessary paperwork.

* Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.

* Processed invoices for payment; tracked payments received from vendors and clients.