Esmeralda Barrientos

Directed second and third shift operations, ensuring punctuality of staff and schedule compliance. Executed inspections in hospital areas to meet necessary regulatory standards. Balanced workload among team members by scheduling shifts effectively. Engaged with patients during unit rounds to assess care quality perceptions. Promoted employee growth through regular performance reviews focused on skill enhancement. Enhanced patient experience by assigning rooms via Epic system efficiently. Conducted cleanliness swabs in surgical and patient environments to confirm safety measures.

• Developed and implemented hotel standard operating procedures for the housekeeping department.
• over seeing stock takes,budgets & other paperwork, suck as safety audial
• Analyzed guest feedback to identify areas of improvement in housekeeping services.
• Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
• Created schedules for staff to ensure adequate coverage at all times.
• Inspected rooms on a regular basis to verify that they meet quality standards.
• Ordered supplies, equipment, and chemicals necessary for daily operations.
• Coordinated with vendors regarding maintenance contracts and service agreements.
• Monitored budget spending for the housekeeping department.
• Conducted monthly performance reviews with staff members to assess progress towards goals.
• Ensured compliance with health codes and other legal requirements related to cleanliness standards.
• Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
• Collaborated with other departments such as engineering, front desk., to ensure smooth operations.
• Performed weekly audits of employee time cards for accuracy and completeness.
• Resolved conflicts between employees in a timely manner following company policies.
• Ordered supplies through approved vendors and submitted invoices for payments.
• Conducted daily walk throughs and inspections of guest rooms and public spaces.
• Monitored cleanliness of lobby, swimming pool and other common areas.

• Monitored the quality of housekeeping services provided to guests.
• Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
• Inspected vacant rooms to ensure that they meet established standards prior to being rented out again.
• Reviewed inventories of supplies such as linens and amenities regularly and placed orders when necessary.
• Drafted reports summarizing daily activities as well as any issues identified during inspection rounds.
• Assisted with special projects as needed such as deep cleaning tasks or organizing events and functions within the hotel premises.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Inventoried incoming supplies and placed items in stock for use by personnel.
• Sustained safety protocols to support proper and cost-effective equipment and material usage.
• Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
• Reviewed employee performance and devised improvement plan to achieve goals.
• Reported damage or theft of hotel property to management.
• Communicated with maintenance team on damages to repair.
• Collaborated with multiple departments to maximize workflow and efficiency.
• Coached staff on strategies to enhance performance and improve customer relations.
• Opened, read and replied to e-mails, letters and correspondence on behalf of executives.

• developed and implemented details housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• training and mentored all the new personal to maximize quality of service and performance
• office coordinator
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Verified each completed room against standard plans to maintain consistency.
• Collaborated with front desk to respond promptly to guest requests and promote positive experience.
• Practiced safe work habits and wore protective safety equipment.
• Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
• Reviewed employee performance and devised improvement plan to achieve goals.
• Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
• Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
• Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
• Coordinated with other departments within the hotel to ensure a smooth flow of operations.
• Responded promptly to maintenance requests from guests or staff members.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Verified each completed room against standard plans to maintain consistency.
• Collaborated with front desk to respond promptly to guest requests and promote positive experience.
• Stocked room attendant carts with supplies to keep carts organized and clean.
• Practiced safe work habits and wore protective safety equipment.
• Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
• Inventoried incoming supplies and placed items in stock for use by personnel.
• Communicated guest service scores to drive improvement and higher guest satisfaction.
• Developed training programs to build employee performance, improve employee engagement and increase employee retention.
• Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
• Created and implemented daily cleaning schedules for staff members.
• Inspected guest rooms and public areas to ensure they met established cleanliness standards.
• Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
• Coordinated with other departments within the hotel to ensure a smooth flow of operations.
• Communicated with maintenance team on damages to repair.
• Monitored cleanliness of lobby, swimming pool and other common areas.
• Reported damage or theft of hotel property to management.
• Managed team of employees, daily progress reports and overall project planning.
• Coached staff on strategies to enhance performance and improve customer relations.

• Removed trash from rooms and replaced liners to wastebaskets.
• Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
• Polished and sanitized floors, counters, bathtubs and window sills.
• Replenished guest supplies and amenities.
• Reported guest issues, safety and maintenance concerns immediately to supervisor.
• Interacted pleasantly with clients and guests when performing daily duties.
• Removed soiled linens and articles from rooms and delivered to laundry area.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Mapped out daily cleaning work assignments by assessing vacant room roster.
• Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
• Informed supervisor when supplies were low.
• Organized supplies for use based on expected customer needs.
• Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
• Followed safety regulations when handling hazardous materials or chemicals used for cleaning purposes.
• Responded promptly to special requests from guests or management staff.
• Reported any maintenance issues or safety hazards to supervisor immediately.
• Swept and damp-mopped private stairways and hallways.

• Removed trash from rooms and replaced liners to wastebaskets.
• Inspected each room for cleanliness, utilizing checklist to meet company standards.
• Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
• Polished and sanitized floors, counters, bathtubs and window sills.
• Replenished guest supplies and amenities.
• Reported guest issues, safety and maintenance concerns immediately to supervisor.
• Interacted pleasantly with clients and guests when performing daily duties.
• Washed and polished glass windows and doors to keep entryways clear and professional.
• Removed soiled linens and articles from rooms and delivered to laundry area.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Mapped out daily cleaning work assignments by assessing vacant room roster.
• Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
• Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
• Replenished supplies in guest rooms such as drinking glasses and bathroom amenities.
• Stocked linen closets with fresh linens and removed soiled linens for laundering.
• Assisted guests with requests related to housekeeping services.
• Checked all vacant rooms before assigning them to new guests.
• Organized storage areas for efficient stocking of items.
• Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

• Loaded and unloaded washers and dryers, observing correct operating instructions.
• Folded clean laundry and placed into stacks in specified areas for distribution.
• Loaded carts with clean linen to transport to designated storage areas.
• Unloaded and folded clean laundry from dryers and stored in appropriate areas.
• Assisted with additional housekeeping tasks during staffing shortages.
• Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
• Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
• Moved loads between machines, operated ironing equipment and folded laundered items.
• Transported laundry in carts and sorted dirty items by load type.
• Inspected laundry for damage or stains to repair or pre-treat.
• Complied with corporate and department standards and regulations to encourage safe and efficient operations.
• Folded dried articles neatly.
• Maintained records of all laundry services provided in logbooks.
• Separated whites from colors during the sorting process.
• Stocked shelves with freshly laundered items in an orderly fashion.