Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Per Karlsen

Summary

Organized and dependable candidate with experience in food service management and operations. Strong history of being a leader and team player with an eye for organizing, budgeting and streamlining processes.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Onsite Coordinator/Operations Manager

Pender Memorial Hospital/Sodexo
11.2023 - Current
  • Conducted thorough site inspections to maintain quality standards and ensure compliance with company policies.
  • Maintained detailed records of site activities, enabling accurate progress tracking and efficient reporting.
  • Fostered a positive work environment that encouraged teamwork, open communication, and mutual respect among employees.
  • Conducted performance evaluations for onsite staff members, providing constructive feedback that led to continuous improvement within the team.
  • Ensured a smooth transition during employee turnover periods by managing recruitment processes, conducting interviews, and overseeing onboarding procedures.
  • Increased safety awareness among employees through regular training sessions and adherence to regulations.

Kitchen Manager

Panacea Brewing Company
12.2022 - 11.2023
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Checked and tested foods to verify quality and temperature.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected equipment for proper working condition and directed staff to clean and repair as needed.

Brewery Assistant

Panacea Brewing Company
04.2022 - 12.2022
  • Assisted in beer, kombucha and hard kombucha production
  • Assisted with the new the canning process
  • Assisted with sales deliveries
  • Represented the brewery at beer events to pour and promote the beer, kombucha and hard kombucha
  • Kegged beer and kombucha products
  • Maintain correct carbonation levels
  • Kept operations in compliance with company, safety and legal requirements.
  • Checked specific gravity and pH of batches.
  • Cleaned, sterilized and maintained equipment and work areas

Food Service/Dietary Manager

Brunswick Cove Assisted Living
12.2021 - 04.2022
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Tracked food production levels, meal counts, and supply costs.
  • Oversaw training of more than Number team members.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Collaborated with other departments to coordinate events and promotions.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Purchased food and cultivated strong vendor relationships.
  • Maximized quality assurance by completing frequent line checks.

Operations Kitchen Coordinator

Pender Memorial Hospital
10.2017 - 12.2021
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Addressed customer and patient complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Kitchen Coordinator

New Hanover Regional Medical Center
03.2013 - 10.2017
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.

Implemented job flows in effort to increase production and patient satisfaction

Ingredient Clerk

New Hanover Regional Medical Center
09.2010 - 04.2013

Create and deliver orders for patient supplement and supplies

Stock and organize truck delivery using FIFO

General Manager

Family Foods
10.1999 - 09.2010
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Education

GED -

Wake Technical Community College
Raleigh, NC
05.1999

Skills

  • Attention to Detail
  • Portion and Cost Control
  • Waste Reduction
  • Labor and Overhead Cost Estimation
  • Guest Relations
  • Maintain Food Safety
  • Cleaning and Sanitation
  • Menu Planning
  • Staff Management
  • Operations Management
  • Kitchen Scheduling
  • Verbal and Written Communication

Accomplishments

  • Saved $8000 in 8 months as a on site coordinator at Pender Memorial Hospital. Was able to renegotiate food contracts in an effort to reduce costs.
  • Assisted in instituting first coast market 24 hour micro for staff to have access to food during all hours.

Certification

  • Serve Safe Certified
  • LEAN Training
  • Sodexo Food Service Management Technical Training Programm

Timeline

Onsite Coordinator/Operations Manager

Pender Memorial Hospital/Sodexo
11.2023 - Current

Kitchen Manager

Panacea Brewing Company
12.2022 - 11.2023

Brewery Assistant

Panacea Brewing Company
04.2022 - 12.2022

Food Service/Dietary Manager

Brunswick Cove Assisted Living
12.2021 - 04.2022

Operations Kitchen Coordinator

Pender Memorial Hospital
10.2017 - 12.2021

Kitchen Coordinator

New Hanover Regional Medical Center
03.2013 - 10.2017

Ingredient Clerk

New Hanover Regional Medical Center
09.2010 - 04.2013

General Manager

Family Foods
10.1999 - 09.2010

GED -

Wake Technical Community College
Per Karlsen