Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Darren Kim

Santa Ana,California

Summary

Dynamic professional with a proven track record in customer service and sales, notably at Skyline Smart Energy. Excelled in team leadership, driving growth, and enhancing customer experiences across various roles. Skilled in solar industry expertise and fostering teamwork, consistently achieving and surpassing sales targets. Passionate about delivering outstanding service and results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Driver

Uber
Santa Ana, CA
05.2024 - Current
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Secured merchandise, avoiding damage during transportation.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.

Sales Representative Manager

Skyline Smart Energy
Downey, CA
02.2022 - 11.2023
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Provided ongoing support for existing customers by addressing inquiries, resolving issues, and upselling additional products or services.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.

Server Shift Leader

Curry Do
Buena Park, CA
09.2021 - 02.2022
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Ensured customer satisfaction and handled customer complaints in a professional manner.
  • Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
  • Trained new employees to perform duties.

Picker Packer

WORLDPAC
Brea, CA
07.2020 - 04.2021
  • Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Confirmed items picked for orders by keying codes into system.
  • Operated pallet jacks to transport heavy loads.

Barista Shift Lead

Cafe Wish
Buena Park, CA
12.2018 - 11.2019
  • Provided excellent customer service and ensured all customers left satisfied.
  • Provided expert advice on coffee selection and preparation to enhance customer experience.
  • Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
  • Monitored the performance of staff to ensure that quality standards were met.
  • Monitored temperatures of prepared food and cold-storage areas.

Barista Shift Lead

Bardot Bars and Coffee
Tustin, CA
07.2017 - 12.2018
  • Reviewed daily sales reports and provided feedback to management regarding any issues.
  • Supervised daily operations, maintaining high standards of cleanliness and organization.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Trained front-of-house and back-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Education

High School Diploma -

Troy High School
Fullerton, CA
07-2017

Some College (No Degree) - Civil Engineering

Fullerton College
Fullerton, CA

Skills

  • Friendly and outgoing
  • Attentive customer service
  • Solar industry expertise
  • Sales presentations
  • Closing deals
  • Food safety compliance
  • Temperature control
  • Teamwork and collaboration
  • Professional demeanor
  • Food safety standards
  • Cleaning protocols

Accomplishments

  • Section Leader for Marching Band in high school

Certification

  • Food Handling

Languages

English
Professional

Timeline

Driver

Uber
05.2024 - Current

Sales Representative Manager

Skyline Smart Energy
02.2022 - 11.2023

Server Shift Leader

Curry Do
09.2021 - 02.2022

Picker Packer

WORLDPAC
07.2020 - 04.2021

Barista Shift Lead

Cafe Wish
12.2018 - 11.2019

Barista Shift Lead

Bardot Bars and Coffee
07.2017 - 12.2018

High School Diploma -

Troy High School

Some College (No Degree) - Civil Engineering

Fullerton College

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Darren Kim