Perapong Khinthong

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Trained new servers on restaurant policies and procedures.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Increased sales significantly by upselling higher-end products to customers.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Trained new servers on restaurant policies and procedures.

• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Bussed and reset tables to keep dining room and work areas clean.

• For housekeeping
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

For concierge,

• while I was working in housekeeping, I cross trained in concierge.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Greeted guests upon arrival by providing warm welcome.
• Maintained accurate and up-to-date records of guest information.
• Handled customer complaints to satisfy and retain guests.