Percegrine Baker
Sycamore,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building client relationships and understanding their needs. Strong communication and interpersonal skills for providing superior customer assistance.
Overview
7
7
years of professional experience
Work History
BDC Representative
Dekalb Motors
11.2023 - Current
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
Operations and Merchandising Lead
Best Buy
06.2021 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Developed and deepened relationships with customers and vendors
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines
Customer Service Associate
United Parcel Service
08.2020 - 06.2021
- Excelled in a fast-past setting by demonstrating skill in POS operations, customer service problem solving, and relationship building by communicating effectively with customers
- Imputed customer information into the Container Management System in an accurate and prompt fashion
- Identified items of high fragility and advised guests on the appropriate packing service that would fit their needs while using upselling techniques to increase store revenue
Waitress/Hostess
The Pantry Cafe
07.2018 - 07.2020
- Assessed table availability and incoming customers to minimize wait time and increase table turnover
- Managed carry-out system by receiving orders over phone and web while packaging orders efficiently and correctly
- Ability to memorize orders, takeout food, bus tables, and cash out guests within a short time span
Education
Dual Credit - undefined
Kishwaukee College
05.2019
High School Diploma - undefined
Sycamore High School
05.2019
Skills
- COMMUNICATION
- ADAPTABILITY
- TIME-MANAGEMENT
- PROBLEM SOLVING
- DEPENDABILITY
- TEAMWORK
Timeline
BDC Representative
Dekalb Motors
11.2023 - Current
Operations and Merchandising Lead
Best Buy
06.2021 - Current
Customer Service Associate
United Parcel Service
08.2020 - 06.2021
Waitress/Hostess
The Pantry Cafe
07.2018 - 07.2020
Dual Credit - undefined
Kishwaukee College
High School Diploma - undefined
Sycamore High School
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