Perche' Cornett
Seattle,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
7
7
years of professional experience
Work History
Patient Experience Manager
Compass Group USA
12.2022 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.
- Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs.
- Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
Call Center Supervisor
Sono Bello
06.2019 - 12.2022
- Responded to and handled customer complaints and inquiries in a timely manner.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Multi-tasked systems while providing service and resolving customer issues, upgrades, etc.
- Performed quality assurance and reported incidents/errors to Supervisor.
- Responded to 100-150 inbound and outbound calls per day in high call volume environment.
Customer Service Manager
Fred Meyer
08.2018 - 06.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
Designer Sales Associate
Nordstrom Rack
01.2017 - 08.2018
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintain the sales floor clean, organized, and presentable at all times in order to provide a great and welcoming environment.
- Run “go-back's” for items that were left at the fitting room to keep it organized.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assist customers with purchasing items based on their own fashion style.
Style Advisor
Justice
11.2016 - 01.2017
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking, and organizing tasks in assigned sales area.
- Ability to follow all policies regarding payment and exchanges and security practices.
- Responded to customer's questions and requests in a prompt and efficient manner.
Education
High School Diploma - Under
Kent Meridian High School
Kent, WA06.2019
Associates Degree - Arts, History, English
Green River Community College
Kent, WA06.2019
Skills
- Excellent Communication Skills
- Assignment Delegation
- Project Planning
- KPI Tracking
- Corrective Actions
- Proficiency in Microsoft Office, Powerpoint, Excel, and Word
- Billing Adjustments and Refunds
- Sales Experience Telephone Etiquette
- Organization and Planning Skills
- Courteous with Strong Service
Timeline
Patient Experience Manager
Compass Group USA
12.2022 - Current
Call Center Supervisor
Sono Bello
06.2019 - 12.2022
Customer Service Manager
Fred Meyer
08.2018 - 06.2019
Designer Sales Associate
Nordstrom Rack
01.2017 - 08.2018
Style Advisor
Justice
11.2016 - 01.2017
High School Diploma - Under
Kent Meridian High School
Associates Degree - Arts, History, English
Green River Community College
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