PERCY MENDOZA
KEARNY,NJ
Summary
Results-driven professional with extensive experience in parking enforcement and guest services. Skilled in multitasking, time management, and training junior staff, leading to improved compliance and customer satisfaction rates. Seeking to leverage operational expertise to enhance team performance and public safety.
Overview
21
21
years of professional experience
Work History
Parking Enforcement Officer
Town Of Kearny
Kearny, NJ
06.2016 - Current
- Enforced parking regulations to ensure compliance with local ordinances.
- Conducted thorough inspections of parking areas for violations and hazards.
- Issued citations for parking infractions, documenting incidents accurately.
- Collaborated with law enforcement to address public safety concerns related to parking.
- Maintained detailed records of enforcement activities and citation issuance.
- Trained junior officers on enforcement procedures and conflict resolution techniques.
Guest Service Representative
Hilton Hotels Corporation
Newark, NJ
03.2012 - 05.2016
- Assisted guests with inquiries, providing accurate information regarding hotel services and local attractions.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
Assistant Manager
Central Parking System
Newark, NJ
01.2008 - 01.2012
- Led team in optimizing parking operations, enhancing customer satisfaction and service delivery.
- Managed scheduling and resource allocation to ensure adequate coverage during peak hours.
- Oversaw daily cash handling procedures, ensuring accuracy and compliance with company policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Human Resources Specialist
US Army
Teaneck, NJ
04.2005 - 04.2011
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Education
Aviation Maintenance Technician
Aviation Institute of Maintenance
Hasbrouck Heights, NJ07-2024
Associate of Science - Business Administration
Essex County College
Newark, NJ05-2016
Skills
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Customer relations
- Decision-making
- Staff supervision
Languages
Spanish
Native or Bilingual
Timeline
Parking Enforcement Officer
Town Of Kearny
06.2016 - Current
Guest Service Representative
Hilton Hotels Corporation
03.2012 - 05.2016
Assistant Manager
Central Parking System
01.2008 - 01.2012
Human Resources Specialist
US Army
04.2005 - 04.2011
Aviation Maintenance Technician
Aviation Institute of Maintenance
Associate of Science - Business Administration
Essex County College