Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Percy Mims Jr.

Summary

Versatile digital communicator and content coordinator with proven experience in writing, editing, and managing workflows in fast-paced environments. Skilled in cross-functional communication, quality assurance, and user-centered messaging. Proficient in Google Workspace, Microsoft Office, and AI tools such as ChatGPT. Strong understanding of SEO writing principles and CMS platforms, with a focus on optimizing content for clarity, engagement, and discoverability. Currently pursuing a UX Design certification to deepen content strategy and accessibility expertise.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dispatcher & Support Specialist

Dana Transportation
01.2021 - 01.2023
  • Managed communication workflows across departments to ensure timely delivery of critical updates and operational information.
  • Maintained dispatch logs and tracking databases with a high level of accuracy and attention to detail.
  • Assisted in the creation and standardization of onboarding documentation and internal communications.
  • Used email and messaging platforms to coordinate time-sensitive services under high-pressure timelines.
  • Focus: Content Operations & Scheduling

Senior Sales Representative

Victory Home Remodeling
01.2019 - 01.2021
  • Delivered persuasive sales presentations tailored to client needs, converting them into actionable proposals.
  • Provided input on brand messaging and campaign materials based on user behavior and engagement trends.
  • Maintained detailed client records in CRM systems to support follow-up communication and retention strategies.
  • Partnered with marketing teams to ensure alignment with promotions, seasonal content, and branding.
  • Focus: Client Communication & Content Strategy Support

Education

High School Diploma -

Columbia Highschool
Maplewood, NJ

Skills

  • Content Editing & Proofreading
  • SEO Writing & Strategy
  • WordPress & CMS Experience
  • Workflow & Task Management (Asana, etc)
  • Cross-Team Communication
  • AI Tools for Content (ChatGPT, etc)
  • Content Quality Assurance
  • Google Workspace & Microsoft Office
  • Constructive Feedback & Collaboration

Certification

  • Google UX Design Professional Certificate (In Progress)
  • Coursera / Google

Timeline

Dispatcher & Support Specialist

Dana Transportation
01.2021 - 01.2023

Senior Sales Representative

Victory Home Remodeling
01.2019 - 01.2021

High School Diploma -

Columbia Highschool

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Percy Mims Jr.