Percy Williams

• Interviewed, hired, and trained new workers.
• Oversaw all daily office operations and equipment maintenance.
• Created weekly and monthly reports and presentations for management team.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
• Maintained records and logs of work performed and materials and equipment used.
• Inspected cleanliness of common areas and offices.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
• Resolved issues between employees and customers using company policies.
• Complied with safe operating practices and assessed operational procedures against best practices.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Monitored, coached, and supervised team of 30 employees in [5].
• Interviewed, hired, and trained new workers
• Oversaw all daily office operations and equipment maintenance
• Created weekly and monthly reports and presentations for management team
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks
• Maintained records and logs of work performed and materials and equipment used
• Inspected cleanliness of common areas and offices
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites
• Assumed responsibility for personnel deployed to work site
• Resolved issues between employees and customers using company policies
• Complied with safe operating practices and assessed operational procedures against best practices
• Coordinated site investigations, documented issues, and escalated to executive teams
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Monitored, coached, and supervised team of 30 employees in 2
• Coordinated with local building inspectors to verify compliance with all building codes and regulations
• Managed site development with assistance from civil engineers and complied with city and county ordinances
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Established team priorities, maintained schedules and monitored performance
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
• Defined clear targets and objectives and communicated to other team members
• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers
• Set aggressive targets for employees to drive company success and strengthen motivation
• Established performance goals for employees and provided feedback on methods for reaching those milestones
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs
• Assisted in organizing and overseeing assignments to drive operational excellence
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
• Identified and communicated customer needs to supply chain capacity and quality teams
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
• Launched quality assurance practices for each phase of development
• Developed detailed plans based on broad guidance and direction
• Leveraged data and analytics to make informed decisions and drive business improvements
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
• Controlled resources and assets for department activities to comply with industry standards and government regulations
• Streamlined and monitored quality programs to alleviate overdue compliance activities
• Managed senior-level personnel working in marketing and sales capacities

• Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
• Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
• Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
• Conducted or assisted with screening and hiring of job applicants, training employees and administering performance reviews to maintain adequate and qualified workforce.
• Prepared and presented reports of hours worked, staff assignments and tasks and duties performed to properly allocate department expenses and maintain budget.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Trained and mentored new staff on cleaning and safety protocols.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Developed and maintained comprehensive inventory system to track equipment and supplies.
• Established and enforced safety protocols and guidelines for staff.
• Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
• Coordinated with outside vendors to provide supplies and equipment for staff.
• Monitored staff performance and provided feedback to drive productivity.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
• Developed and implemented staff recognition programs to motivate and reward employees.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.
• Maintained compliance with company policies, objectives, and communication goals.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Conducted routine inspections to check quality and compliance with established specifications.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Boosted team performance by developing customer service training materials and conducting service training.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Educated staff on organizational mission and goals to help employees achieve success.
• Frequently inspected production area to verify proper equipment operation.
• Collected, arranged, and input information into database system.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Created and managed project plans, timelines and budgets.
• Gathered, organized and input information into digital database.

So at Caravan I worked for a Company called Faurecia in Saline, Michigan our contract ended. The Faurecia Facilities Manager asked me to come and work for the new company that they hired and it was Knights Facilities Management and I still work here as the Site Manager for this Site.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Held weekly team meetings to inform team members on company news and updates.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Frequently inspected production area to verify proper equipment operation.
• Observed packing operations to verify conformance to specifications.

• Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
• Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
• Performed custodial duties to maintain area in clean and habitable condition.
• Sanitized and maintained floors by sweeping, mopping and refinishing.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Supervised supplies in inventory and submitted reorder requests.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Used hand trucks or manually lifted supplies, equipment and heavy furniture.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Operated buffers and burnishers to clean and polish floors.
• Maintained floor cleaning and waxing equipment.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Cleaned walls and ceilings with special reach tools following regular schedule.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Promoted building security by locking doors and checking electrical appliances for safety hazards.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
• Used organic-based chemicals to disinfect floors, counters and furniture.
• Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

• Promoted available resources and connected individuals with services.
• Maintained accurate and complete records to document program activities and outcomes.
• Developed and distributed health education materials to increase awareness and understanding.
• Participated in community outreach activities to promote health education initiatives.
• Gave public talks on importance of health education and specific disease prevention and treatment strategies.
• Complied with legal and ethical standards to meet regulatory requirements.
• Conducted health screenings and assessments to evaluate community health needs.
• Conducted research to stay up-to-date on health trends and health-related issues.
• Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
• Monitored health trends and data to identify health concerns and develop related health education initiatives.
• Participated in health education research initiatives, developing and evaluating health education programs.
• Collaborated with other healthcare professionals to design and deliver health education services to clients.
• Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
• Established and maintained partnerships with community organizations to promote health education programs.
• Assisted with development of improved seminars and training materials.
• Designed and conducted health education surveys to assess health needs and risk factors within communities.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Created and maintained safe and secure work environments for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Trained new employees on proper protocols and customer service standards.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Mitigated business risks by working closely with staff members and assessing performance.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented innovative programs to increase employee loyalty and reduce turnover.