Perdishia Baker
Greenville,NC
Summary
I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas
Overview
17
17
years of professional experience
Work History
Dispatcher/Customer Service
Altice USA
07.2018 - Current
- A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call.
- In this position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technician of assignments and enter necessary data
- Receives check-in call from the service technicians and informs workers of next job to respond to.
- Supports service technicians.
- Maintained up-to-date knowledge of industry best practices and trends in workforce management, applying this insight to enhance intraday operations.
- Collaborated with cross-functional teams to ensure seamless integration of workforce management practices across departments.
Port Specialist
Afni Inc, Verizon
06.2023 - 07.2025
- Minimized instances of lost or misplaced items by putting in place a robust tracking and labeling system.
- Improved customer satisfaction levels by ensuring accurate sorting of orders according to specifications provided by clients.
- Managed inventory effectively by overseeing storage organization and maintaining updated records of sorted materials.
- Assisted with the development of new sorting procedures that led to a significant reduction in processing time.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Retail Sales Associate
Adam & Eve Stores
05.2016 - 12.2023
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Build productive trust relationships with customers
- A friendly and energetic personality with customer service focus
Chat Customer Service Representative
FCR
01.2022 - 10.2023
- I was a chat specialist home for a Nintendo’s company to help customers reprogram their game system
Cashier/Customer Service
Wendy's
03.2008 - 07.2017
- Provides a positive customer experience with fair, friendly, and courteous service. Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases. Resolves customer issues and answers questions. Bags purchases if needed.
Education
Associate Degree In Medical Billing - Medical Informatics
Ultimate Medical Academy
Clearwater, FLHigh school diploma - undefined
Ayden-Grifton High School
Ayden, NC06.2010
Skills
- Sales
- Technical support
- Windows
- Food Preparation
- Microsoft Word (10 years)
- Network Support
- Cash Handling
- Food Service
- Software troubleshooting
- Packaging
- Retail Sales
- Cooking
- Cashiering
- Customer service
- Equipment troubleshooting
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
Accomplishments
Over the past decade, I have achieved significant accomplishments, culminating in my position as a senior dispatch . I have diligently pursued my academic goals, earning credits that ultimately led to the completion of my associate’s degree. Additionally, I have honed my troubleshooting skills, enabling me to effectively diagnose and resolve technical issues with various devices. Training experience done inventory.
Languages
English
Full Professional
Timeline
Port Specialist
Afni Inc, Verizon
06.2023 - 07.2025
Chat Customer Service Representative
FCR
01.2022 - 10.2023
Dispatcher/Customer Service
Altice USA
07.2018 - Current
Retail Sales Associate
Adam & Eve Stores
05.2016 - 12.2023
Cashier/Customer Service
Wendy's
03.2008 - 07.2017
High school diploma - undefined
Ayden-Grifton High School
Associate Degree In Medical Billing - Medical Informatics
Ultimate Medical Academy
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