Summary
Overview
Work History
Education
Skills
Certification
Leadership And Community Involvement
Personal Qualities
Timeline
Generic

Perecia Forrester

CUSTOMER SERVICE ASSOCIATE
Plantation,FL

Summary

Enthusiastic and compassionate new graduate Registered Nurse with 4 years of customer service experience and 2 years of hands-on clinical training in hospital settings. Known for calm professionalism, excellent communication, and a sincere passion for helping others. Strong foundation in patient care, safety, and advocacy, with a proven ability to support both patients and interdisciplinary teams. Ready to make a meaningful impact in both clinical and administrative settings within hospitals or doctor’s offices.

Overview

4
4
years of professional experience
1
1
year of post-secondary education
4
4
Certifications

Work History

Nursing Clinical Rotations (Student Nurse)

Various Hospitals
Pembroke Pines , Florida
01.2023 - 07.2025
  • Delivered bedside care under RN supervision in medical-surgical, pediatric, and OB units.
  • Administered medications, documented assessments, and supported patients’ physical and emotional needs.
  • Practiced infection control, patient education, and wound care as part of multidisciplinary teams.
  • Demonstrated professionalism, attention to detail, and compassionate care in all clinical settings.

Customer Service Representative

Broward College
Pembroke Pines , FL
07.2021 - 07.2025
  • Served as a trusted liaison between patients and healthcare providers, resolving inquiries with clarity and empathy.
  • Scheduled appointments, trained support staff, provided education about office policies and procedures.
  • Maintained HIPAA compliance while handling sensitive patient and student information.
  • Recognized by supervisors for consistency, teamwork, and positive attitude.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Student Ambassador

Broward College
Pembroke Pines , FL
01.2022 - 01.2023
  • Represented student voice during college events, orientations, and leadership forums.
  • Mentored incoming students and supported diversity, inclusion, and engagement efforts on campus.

Education

Associate of Science - Nursing

Broward College
Fort Lauderdale, FL
05.2025 - Current

Associate of Arts - Nursing

Broward College
Fort Lauderdale, FL
06.2022 - 08.2023

Skills

  • Patient Care & Assessment

  • Appointment Scheduling & Medical Records

  • Conflict De-escalation & Compassionate Listening

  • HIPAA Compliance & Confidentiality

  • Team Collaboration in Clinical Settings

  • Electronic Health Records (Epic, Cerner – adaptable)

  • Adaptability and flexibility

  • Call center experience

  • Customer relations

Certification

Registered Nurse License, Pending

Leadership And Community Involvement

Student Ambassador, Broward College, 01/01/22, 01/01/23, Represented student voice during college events, orientations, and leadership forums., Mentored incoming students and supported diversity, inclusion, and engagement efforts on campus.

Personal Qualities

  • Calm under pressure and focused on patient safety
  • Naturally empathetic and respectful toward all individuals
  • Eager to learn, grow, and serve with integrity in every role

Timeline

Associate of Science - Nursing

Broward College
05.2025 - Current

Nursing Clinical Rotations (Student Nurse)

Various Hospitals
01.2023 - 07.2025

Associate of Arts - Nursing

Broward College
06.2022 - 08.2023

Student Ambassador

Broward College
01.2022 - 01.2023

Customer Service Representative

Broward College
07.2021 - 07.2025

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