PERETTE SAINT GERMAIN
West Palm Beach,FL
Summary
Compassionate and mission-driven customer service professional with 7+ years of experience in call centers, healthcare support, and administrative service environments. Skilled at building trust, creating meaningful connections, and guiding individuals through complex information with empathy and clarity. Proven success in high-volume inbound/outbound communication, technical assistance, and accurate documentation. Fast learner, adaptable, and dedicated to providing every member with a family-level experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Bilingual)
Early Learning Coalition of Palm Beach County
05.2022 - Current
- Provide high-volume inbound phone, email, and appointment support with empathy and professionalism.
- Deliver technical assistance to families and providers, troubleshooting online applications, account access issues, and document uploads.
- Build strong rapport by listening deeply and explaining complex program details in simple, clear terms.
- Accurately enter and update sensitive information in multiple database systems.
- Respond promptly to inquiries and ensure follow-up for complete resolution.
- Adapt to shifting priorities, balancing live support with administrative and data tasks.
- Recognized for compassion, patience, and reliability.
Data Entry Specialist
Etech Global Services
04.2022 - 07.2022
- Entered high-volume data with accuracy and confidentiality.
- Provided respectful and clear assistance to clients needing clarification or guidance.
- Demonstrated strong focus, organization, and excellent time management.
Front End Supervisor / Customer Service Supervisor
Burlington Coat Factory
07.2017 - 02.2020
- Led customer service operations, coached staff, and ensured high-quality service delivery.
- Resolved escalated customer concerns with empathy and diplomacy.
- Managed cashier coverage, customer flow, and daily front-end operations.
- Conducted employee training on policies, procedures, and customer service standards.
- Oversaw sensitive transactions including returns, exchanges, and voids.
- Employee of the Month award recipient.
Technical Support Representative
Global Contact Center (Comcast Contract)
04.2017 - 04.2018
- Assisted customers with billing questions and technical troubleshooting for video services.
- Achieved strong First Call Resolution and customer satisfaction scores.
- Built trust by communicating clearly, respectfully, and professionally.
- Updated accounts accurately following each interaction.
Administrative Assistant & Receptionist
Bordeleau, Cairnes & Coopersmith, LLC
01.2017 - 04.2017
- Managed multi-line phone systems and scheduled appointments.
- Processed invoices, payments, and accounts receivable.
- Performed copying, scanning, faxing, and document organization.
- Utilized QuickBooks, Outlook, and Ultra Tax for data entry and file management.
Customer Service & Cashier
Walmart
11.2014 - 11.2016
- Delivered excellent customer service as cashier, pharmacy cashier, and lead cashier trainee.
- Processed payments, discounts, and sensitive transactions accurately.
- Assisted with layaway services and customer inquiries.
- Received multiple service awards.
Certified Nursing Assistant (CNA)
Concierge Care, Jackson Long-term Care, Baptist Health
01.2013 - 01.2014
- Supported patients with ADLs, safety, hygiene, and comfort.
- Monitored vitals, assisted nurses, and maintained accurate records.
- Strengthened empathy, patience, and communication.
Administrative Assistant & Receptionist
Ben Multiservice
06.2011 - 10.2012
- Handled payments, scheduling, and administrative support.
- Maintained records, updated databases, and organized files.
- Translated documents (Haitian Creole ↔ English).
- Provided professional and confidential information to the public.
Education
Associate of Arts (A.A.) -
Palm Beach State College
01.2019
CNA Certificate Program - undefined
Paramount Training Services
01.2013
High School Diploma - undefined
North Miami Senior High School
01.2010
Skills
- Microsoft Word, Excel, Outlook, Office Suite
- Scheduling Software
- Windows Systems
- Data Entry (55 WPM)
- Email & Phone Communication
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Driver’s License
Languages
English, Haitian Creole (Fluent)
CORE COMPETENCIES
- Member & Customer Advocacy
- High-Volume Call Center Support
- Empathetic Communication
- Multi-Channel Service (Phone, Email, Chat)
- Technical Assistance & Troubleshooting
- HIPAA Awareness & Confidentiality
- Complex Information Simplification
- Data Entry & Documentation (55 WPM)
- Microsoft Office & Database Systems
- Active Listening & Relationship Building
- Adaptability in Fast-Changing Environments
Timeline
Customer Service Representative (Bilingual)
Early Learning Coalition of Palm Beach County
05.2022 - Current
Data Entry Specialist
Etech Global Services
04.2022 - 07.2022
Front End Supervisor / Customer Service Supervisor
Burlington Coat Factory
07.2017 - 02.2020
Technical Support Representative
Global Contact Center (Comcast Contract)
04.2017 - 04.2018
Administrative Assistant & Receptionist
Bordeleau, Cairnes & Coopersmith, LLC
01.2017 - 04.2017
Customer Service & Cashier
Walmart
11.2014 - 11.2016
Certified Nursing Assistant (CNA)
Concierge Care, Jackson Long-term Care, Baptist Health
01.2013 - 01.2014
Administrative Assistant & Receptionist
Ben Multiservice
06.2011 - 10.2012
CNA Certificate Program - undefined
Paramount Training Services
High School Diploma - undefined
North Miami Senior High School
Associate of Arts (A.A.) -
Palm Beach State College