Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Perez Victoria

Perez Victoria

Dallas,TX

Summary

Bilingual , dynamic leasing professional with extensive experience at The Pearl at Midtown, excelling in client relationship building and property marketing. Proven track record in enhancing tenant retention through exceptional customer service and effective lease administration. Skilled in property inspections and creative problem-solving, ensuring compliance with fair housing regulations while maintaining high occupancy rates.

Provided exceptional support to leasing teams and streamlined application processes. Demonstrated strong organizational skills and effective communication in tenant interactions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Leasing/ Assistant Manager

The Pearl at Midtown
07.2023 - Current
  • Assisted in processing rental applications and conducting background checks for prospective tenants.
  • Coordinated property showings, effectively communicating key features to potential renters.
  • Maintained accurate records of lease agreements and tenant information in property management software.
  • Responded promptly to tenant inquiries, providing exceptional customer service and support.
  • Collaborated with property managers to prepare marketing materials for available units.
  • Conducted routine inspections of properties to ensure maintenance needs were addressed timely.
  • Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
  • Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
  • Maintained open communication channels between property management, maintenance staff, and tenants to ensure a streamlined living experience for all residents.
  • Resolved conflicts between tenants diplomatically while maintaining professionalism and upholding company policies.
  • Assisted in maintaining high occupancy rates by executing effective marketing strategies and conducting property tours.
  • Streamlined the leasing process for prospective tenants through efficient application review and documentation management.
  • Responded to requests and scheduled appointments for property showings.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Greeted clients, showed apartments, and prepared leases.
  • Kept properties in compliance with local, state, and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Leasing Agent

The Lake Lofts
10.2021 - 07.2023
  • Facilitated property tours, showcasing amenities and available units to prospective tenants.
  • Managed lease documentation, ensuring compliance with local regulations and company policies.
  • Coordinated tenant applications, performing background checks and verifying information for approval processes.
  • Developed strong relationships with clients, enhancing tenant retention through exceptional customer service.
  • Assisted in marketing efforts, utilizing social media platforms to promote available properties effectively.
  • Oversaw maintenance requests, liaising between tenants and service providers to ensure timely resolutions.
  • Trained new leasing agents on procedures, improving team efficiency and onboarding processes.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
  • Kept meticulous records of correspondence between management and tenants.
  • Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Conducted property tours to highlight features of properties.
  • Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
  • Organized community events to foster a positive living environment and increase resident retention rates.
  • Invited prospects to fill out application upon completion of property tour.
  • Collected rent and tracked resident payments and information in computer system.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to requests and scheduled appointments for property showings.
  • Generated leads for sales and rental properties through cold calls and referrals.

Leasing Consultant

Preston Villa
01.2018 - 09.2022
  • Facilitated property tours for prospective tenants, showcasing amenities and highlighting community features.
  • Managed tenant inquiries and resolved issues promptly, enhancing customer satisfaction and retention.
  • Executed lease agreements, ensuring compliance with company policies and local regulations.
  • Coordinated tenant move-in/move-out processes, maintaining organized records and schedules.
  • Developed marketing strategies to attract new tenants through online listings and community outreach efforts.
  • Monitored market trends to provide insights on rental pricing and competitive positioning.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Boosted property revenue by skillfully negotiating lease terms and rent increases.
  • Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
  • Greeted clients, showed apartments, and prepared leases.
  • Generated leads for sales and rental properties through cold calls and referrals.

Education

GED -

Dallas Public Library , Dallas, TX

Skills

  • Property inspections
  • Client relationship building
  • Follow-up coordination
  • Fair housing regulations
  • Sales experience
  • Property management
  • Document preparation
  • Lease administration
  • Fair housing policies
  • Lease renewals
  • Creative problem solving
  • Relationship building
  • Phone and email etiquette
  • Training and mentoring
  • Property tours and inspections
  • Flexible schedule
  • Leasing and sales
  • Application processing
  • Property marketing
  • Property tours
  • Background checks
  • Administrative support
  • Application verification
  • Maintenance requests
  • Corporate policies and procedures
  • Lease file audits
  • Fair housing compliance
  • Teamwork
  • Decision-making
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Attention to detail

Accomplishments

  • Achieved promotion from leasing to assistant manager through effectively helping with any assignment given to me.
  • Ready to try new challenges , with accuracy and efficiency.

Certification

Fair Housing

Customer Service

Phone Etiquette

Sexual Harassment


Languages

English
Full Professional

Timeline

Leasing/ Assistant Manager - The Pearl at Midtown
07.2023 - Current
Leasing Agent - The Lake Lofts
10.2021 - 07.2023
Leasing Consultant - Preston Villa
01.2018 - 09.2022
Dallas Public Library - GED,

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