Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Perez Perez Michelle M

Bronx,NY

Summary

RESULT DRIVEN WITH OVER 5 YEARS OF EXPERIENCE IN SALES, CUSTOMER SERVICE AND STAFF TRAINING POSITIONS IN THE RETAIL INDUSTRY. Fluent in both English & Spanish. Food Safety Handlers Certification. Strong ability to communicate effectively. Organized. Willing to learn.

Overview

2
2
years of professional experience

Work History

Internship Student

Micheal T Ridge
01.2021 - 02.2023
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Sorted, organized, and maintained files.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.
  • Provided clerical support, addressing routine, and special requirements.
  • Delivered clerical support by handling range of routine and special requirements.
  • Sorted and organized files, spreadsheets, and reports.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Explored new technologies and approaches to streamline processes.
  • Prepared project presentations and reports to assist senior staff.

SUPERVISOR

Hyde Park Hospitalty
06.2021 - 07.2021
  • Instrumental in creating a team environment that promoted accountability and overall store success
  • Optimized store structure, functorial roles and responsibilities, and cross-functional process to drive efficiency
  • Supervised and motivated shift team in executing customer satisfaction measures
  • Trained team members on any new promotions
  • Assisted in training any new team members to ensured they are meeting company policies and expectations
  • Handled all aspects of completing basic bookkeeping, - Handled cash management and banking transactions
  • Ensured cash was meeting report needs by end of shift
  • Ensured the store was ready for any Health Department inspections
  • Reported and documented any store maintenance needed
  • Assisted with store Inventory Counts to ensure Inventory was meeting on hand requirements
  • Placed Food and Beverage Orders to meet Inventory and Sales needs
  • Planned, identified, and delegated roles to reach store success
  • Assisted with new store promotions
  • Helped set store targets for new product launch
  • Provided feedback at store meetings to ensure store success and team building
  • Provided specialty beverages to fit each customer’s needs
  • Interacted with Customers in a friendly, enthusiastic, and outgoing manner to ensure Customer experience was being met and followed
  • Created team environment that promotes accountability and optimizes Store Company structure.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Education

Associates - Human Services

Monroe College

Skills

  • Report Preparation
  • Research
  • Clerical Support
  • Materials Preparation
  • Data Modeling
  • Spreadsheet Tracking
  • Correspondence Writing
  • Microsoft Office Suite
  • Multitasking and Organization
  • Computer Skills

Languages

Spanish
Native or Bilingual

Timeline

SUPERVISOR

Hyde Park Hospitalty
06.2021 - 07.2021

Internship Student

Micheal T Ridge
01.2021 - 02.2023

Associates - Human Services

Monroe College

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Perez Perez Michelle M