Summary
Overview
Work History
Education
Skills
Certification
Languages
References
BusinessAnalyst
Veronuska Perez-Vazquez

Veronuska Perez-Vazquez

Concord ,NH

Summary

Board certified Pharmacy Technician with experience in management excited for a change. Well-versed in all elements of medication dispensing, regulatory compliance, drug inventory control, staff management, etc. Highly proficient in building lasting relationships with patients and customers. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience
3
3
Certificate

Work History

Nationally Certified Pharmacy Technician

CVS Pharmacy
Hooksett, NH
12.2021 - Current
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Administered flu and covid-19 immunizations.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Promoted healthy habits and practices in outreach materials and presentations.
  • Maintained up-to-date and comprehensive electronic and paper filing systems.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information..
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Shift Supervisor

Dunkin
Concord, MA
04.2018 - 12.2021
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.

Department Manager

McDonald's Restaurant
Maynard, MA
2017.08 - 2021.11
  • Followed safety protocols and company processes and procedures.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Handled shift overstock, restocking and inventory control.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Trained employees on proper and safe use of equipment and tools.
  • Hired, trained and coached employees to deliver world-class customer service.

Education

High School Diploma -

Maynard High School
Maynard, MA
01.2020

Skills

  • Hiring & Training
  • Workflow Optimization
  • Reliable & trustworthy
  • Fluent in Spanish
  • First Aid/CPR
  • Customer Service
  • Staff Scheduling
  • Multitasking and Organization
  • Documenting and Recording Information
  • Organized and Detail-Oriented
  • Phone and Email Etiquette
  • Calm Under Pressure
  • Team Leadership
  • Staff Management
  • Department Oversight
  • POS Software

Certification

  • Certified by the Pharmacy Technician Certification Board (PTCB)
  • CPR & First Aid Certified
  • Servsafe

Languages

Spanish
Native/ Bilingual

References

References available upon request.

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Veronuska Perez-Vazquez