Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Greene

West Monroe,LA

Summary

Hardworking and passionate medical assistant with strong organizational skills and looking for an opportunity to build skills & learn from experienced medical professionals. Eager to help my team strive and achieve company goals.

Overview

5
5
years of professional experience

Work History

Certified Medical Assistant

The Foot And Ankle Clinic Of Monroe
03.2023 - 02.2024
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Verified patient insurance coverage and collected required co-payments.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.

Customer Service Associate

Texas Roadhouse
08.2022 - 04.2023
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Delivered prompt service to prioritize customer needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Sought ways to improve processes and services provided.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved customer inquiries and complaints quickly.

Home Health Care Assistant

Superior Senior Care
05.2019 - 02.2021
  • Prepared nutritious meals according to dietary restrictions, contributing to overall patient health.
  • Participated in ongoing training sessions to enhance caregiving knowledge and skills consistently.
  • Implemented fall prevention strategies within the home environment, minimizing potential injury risks for patients.
  • Educated patients on health management techniques, promoting self-care and independence when possible.
  • Improved patient comfort by providing compassionate and attentive care.
  • Provided direct personal care and administrative services to clients.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Administered medication as prescribed, ensuring proper dosage and timely intake.
  • Improved patients' comfort with massage and application of topical treatments.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Facilitated physical therapy exercises as directed, aiding in patient mobility improvements.
  • Documented vital statistics and coordinated with health care providers.
  • Established trusting relationships with patients through active listening and empathetic communication techniques.
  • Provided emotional support to patients and their families, fostering a positive atmosphere during difficult times.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Documented daily observations and progress in patient records, maintaining accurate information for healthcare team reference.
  • Maintained clean and safe living environments, reducing the risk of infections and accidents.
  • Developed and implemented care plans for clients.
  • Collaborated with healthcare team members to develop customized care plans for each patient.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Adapted caregiving approaches based on individual patient preferences, respecting unique cultural backgrounds or beliefs.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Managed patients'' personal hygiene needs, promoting dignity and cleanliness throughout care provision.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Monitored vital signs and reported any abnormal findings to the supervising nurse promptly.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.

Education

Associate of Science - Nursing

University of Arkansas At Monticello
Monticello, AR

Medical Assistant Certification - Medical Assisting

Unitech Training Academy
West Monroe
01.2023

Skills

  • Vital Signs Documentation
  • Updating Medical Records
  • Indirect Patient Care
  • HIPAA Compliance
  • Appointment Scheduling
  • Payment Processing
  • Clear Communication
  • Relationship Building
  • Administering Medications
  • Treatment Room Preparation
  • Office Support
  • Monitoring patient progress
  • Certified in CPR/AED
  • Specimen Collection
  • Medication Administration
  • Operating EKG Equipment
  • Appointment Setting
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Customer Service
  • Payment Collection
  • Direct Patient Care
  • Patient Chart Tracking
  • Certified Medical Assistant
  • Patient Care
  • Maintaining confidentiality
  • Specimens collection and processing
  • Electronic Charting
  • Medical Office Assistant (NCMOA)
  • Professional Bedside Manner
  • Data Entry
  • Electronic Medical Records

Timeline

Certified Medical Assistant

The Foot And Ankle Clinic Of Monroe
03.2023 - 02.2024

Customer Service Associate

Texas Roadhouse
08.2022 - 04.2023

Home Health Care Assistant

Superior Senior Care
05.2019 - 02.2021

Associate of Science - Nursing

University of Arkansas At Monticello

Medical Assistant Certification - Medical Assisting

Unitech Training Academy

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Natalie Greene