Perian Foss
Yorktown Heights,NY
Summary
Dependable Bed Coordinator / Patient Access Registrar serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing EMRs and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Dedicated professional well-versed in communication and knowledgeable in medical terminology. Ready to bring 30 years of relevant work experience to the team.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Bed Control Coordinator
White Plains Hospital Center
04.2021 - Current
- Expedite patient registration with acute attention to detail for smooth administration processes.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Updated computer system with latest information to keep records current and accurate.
- Providing excellent customer service by promptly answering patient inquiries.
- Greeted every guest with personable approach and provided knowledgeable service.
- Secured confidential patient information from unauthorized access.
- Upheld HIPAA regulations and standards for protecting patient information.
- Maintained up-to-date knowledge of bed status, ensuring accurate information was available to medical staff at all times.
- Implemented process improvements to enhance bed control coordination, leading to higher efficiency and patient satisfaction.
- Reduced wait times for patients by effectively prioritizing bed requests based on medical necessity and urgency.
- Streamlined communication between nursing staff and physicians for timely patient placement decisions, including direct admissions and hospital to hospital transfers.
Radiology Associate, Cat Scan
White Plains Hospital Center
01.2018 - 03.2021
- Complied with department and hospital radiation and safety standards.
- Communicated clinical observations during CT scan examinations to radiologist.
- Complied with departmental policies regarding issues of employee, patient and environmental safety, heeding appropriate reporting requirements.
- Tended to physical and psychological patient preparation, calmly talking through procedures while positioning patients for scans and x-rays to alleviate nervousness or anxiety.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Worked varied hours to meet departmental needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Streamlined workflow processes for increased productivity within the scanning department.
- Maintained strict compliance with HIPAA regulations by handling sensitive patient information securely and responsibly.
- Coordinated with referring physicians to obtain necessary information for successful scan completion and interpretation.
- Ensured patient safety during scans, adhering to radiation protection standards and regulations.
- Participated in periodic evaluations of department workflows to identify areas needing improvement or optimization.
- Managed scheduling needs efficiently, accommodating urgent appointments while minimizing wait times for other patients.
Nuclear Medicine Technician
White Plains Hospital Center
01.2000 - 12.2017
- Produced diagnostic images for use in identification and treatment of diseases by applying and measuring radioactive isotopes.
- Utilized computer data to develop information and process images for interpretation.
- Explained procedures to patients and families and answered questions to ease anxiety and encourage patient cooperation.
- Calibrated and prepared radioactivity and radiopharmaceuticals to administer to patients.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Applied and positioned equipment to take images following set parameters.
- Evaluated new imaging sequence protocols and processes and executed prescribed nuclear medicine procedures.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Medical Front Office Supervisor
White Plains Hospital Center
03.1994 - 12.1999
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Ordered and logged radioactive materials use in daily imaging.
- Developed and maintained positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Ensured adequate inventory levels of office supplies by regularly monitoring stock levels and placing orders as needed.
- Facilitated communication between patients, families, medical professionals, support staff, insurance carriers using effective interpersonal skills.
- Provided exceptional customer service while handling sensitive personal information in accordance with privacy policies.
- Assisted in the development of office policies and procedures for improved efficiency and compliance with industry standards.
- Supported clinical staff in delivering high-quality care through timely completion of necessary administrative tasks.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Worked as a the department timekeeper, managing employee time off, attendance, completed bi-weekly payroll for 10 employees including on call pay in compliance with company policies.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Front Desk Receptionist
White Plains Hospital Center
01.1994 - 02.1995
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at th front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Associate of Arts - Liberal Arts And Sciences
Westchester Community College
Valhalla, NY12.2022
High School Diploma -
Briarcliff Jr. Sr. High School
Briarcliff Manor, NY06.1993
Skills
- Customer Satisfaction
- Effective Communication
- Patient Safety
- Adaptability and Flexibility
- Training and mentoring
- Self Motivation
- Organization and time management, hardworking
- Reliability and Dedication
- Payment Collection
- Bed Management
- Patient Flow Optimization
- Problem-Solving
- Critical Thinking
Certification
CPAS
Timeline
Bed Control Coordinator
White Plains Hospital Center
04.2021 - Current
Radiology Associate, Cat Scan
White Plains Hospital Center
01.2018 - 03.2021
Nuclear Medicine Technician
White Plains Hospital Center
01.2000 - 12.2017
Medical Front Office Supervisor
White Plains Hospital Center
03.1994 - 12.1999
Front Desk Receptionist
White Plains Hospital Center
01.1994 - 02.1995
Associate of Arts - Liberal Arts And Sciences
Westchester Community College
High School Diploma -
Briarcliff Jr. Sr. High School
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