Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Perihan Khafagy

CA

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer satisfaction.

Overview

4
4
years of professional experience
2
2
Certification

Work History

Customer Service Associate/Retail

Sears Del amo
02.2021 - 10.2022
  • Assessing Customer’s needs
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Assisted customers with product selection, increasing sales and promoting brand loyalty.
  • Implemented visual merchandising strategies to improve product visibility and boost sales potential.
  • Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.

Photographer

South-Bay Galleria Mall
10.2021 - 12.2021
  • Greeting clients
  • Interacting with children and families
  • Captured stunning images by utilizing various lighting techniques and creative compositions.
  • Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
  • Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.

Customer Service/Hostess

Cairo Restaurant & Caffe
04.2019 - 05.2022
  • Assisted customers in person
  • Confirmed payments, refunds, etc
  • Scheduled reservations for customers
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Streamlined seating arrangements with efficient table management, reducing wait times for guests.
  • Handled high-pressure situations gracefully, resolving guest complaints professionally and efficiently.

Customer Service Agent

Marriott Mena House
05.2014 - 11.2015
  • Provided assistance to clients
  • Maintained up-to-date knowledge of client accounts
  • Managed checking in/out
  • Responded to clients calls and emails to answer questions about services and bookings
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Education

Associate Degree - Business Administration

El Camino College
2024

Skills

  • Adaptability
  • Multilingual
  • Computer Skills ( word, Access, excel)
  • Work Ethic
  • Professionalism
  • Attention to Detail
  • Flexibility
  • Multitasking
  • Interpersonal Skills
  • Positive Attitude
  • Active Listening
  • Stock Management
  • Organizational Skills
  • Telephone Etiquette
  • Active Listening
  • Stock Management
  • Organizational Skills
  • Telephone Etiquette
  • Excellent Written and Oral Communication

Certification

  • Healthcare provider - CPR
  • First Aid

Languages

English - fluent
Arabic - Expert
French - Beginner
Turkish - Beginner

Timeline

Photographer

South-Bay Galleria Mall
10.2021 - 12.2021

Customer Service Associate/Retail

Sears Del amo
02.2021 - 10.2022

Customer Service/Hostess

Cairo Restaurant & Caffe
04.2019 - 05.2022

Customer Service Agent

Marriott Mena House
05.2014 - 11.2015

Associate Degree - Business Administration

El Camino College

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Perihan Khafagy