Perika A. Williams
Red Oak,TX
Summary
Results-driven Practice Administrator recognized for high productivity and efficient task completion. Specialized skills include operational management, financial oversight, and staff development. Excel in leadership, communication, and problem-solving to enhance organizational performance. Committed to fostering team collaboration and improving patient care processes.
Overview
23
23
years of professional experience
Work History
Practice Administrator
Methodist Medical Group
Dallas, TX
02.2024 - Current
- Ensured timely completion of patient services by monitoring wait times for office visits.
- Coordinated with insurance companies to verify coverage for patients and determine any additional fees owed by the patient.
- Resolved billing issues promptly to maintain positive relationships with patients.
- Analyzed financial data to identify areas of improvement in cost control initiatives.
- Implemented strategies to reduce overhead costs while increasing revenue sources.
- Created monthly reports detailing practice metrics such as appointment volume, no-shows, collections.
- Oversaw recruitment efforts for new employees and provided onboarding training sessions.
- Monitored employee attendance records and maintained time off requests and approvals accordingly.
- Tracked progress towards meeting organizational goals through periodic evaluations.
- Motivated staff by offering direction and providing constructive feedback.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Communicated with patients with compassion while keeping medical information private.
- Complied with OSHA and HIPAA regulations.
- Recruited, hired and trained new medical and facility staff.
- Developed and implemented practice policies and procedures to ensure compliance with applicable laws and regulations.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
Manager, Practice Operations
PARKLAND HEALTH & HOSPITAL SYSTEM
Dallas, TX
03.2022 - Current
- Responsible for managing the daily administrative, business, and clinical operations for the population served at the health center/clinic
- Organize personnel to participate in broader population activities
- Enhance patient satisfaction
- Assist with patient complaints, guiding the situation toward resolution or directing/escalating to the proper resource for resolution
- Assist with effective facility management to include co-locators and support services as measured by space planning, cleanliness, functioning of equipment, and overall environmental safety
- Assist with the timely and effective maintenance of equipment and rooms to ensure maximum productivity
- Analyze critical operations and financials on an ongoing basis
- Provide weekly, monthly, and annual reports to evaluate and demonstrate practice performance
- Communicate results to Population Health administration
- Responsible for participating in ongoing activities with divisional performance improvement programs
- Actively participate in other clinical improvement activities
Revenue Cycle Supervisor
PARKLAND HEALTH & HOSPITAL SYSTEM
Dallas, TX
04.2020 - 03.2022
- Provided daily support/mentoring/training to new hires as well as existing Revenue Cycle staff
- Provided assistance in managing escalated issues as needed
- Audited and tracked productivity
- Reviewed patient accounts and financial files to ensure appropriate funding program sources were pursued
- Performed quality checks to ensure employees were exhibiting good stewardship over funds allocated for programs
- Managed daily operations for the Central Business Office as well as Gyn/Onc, MFM and Sono clinics
- Responsible for ensuring timely clearance of patient referrals through daily monitoring of 40 referral WQ's
- Functioned as a work leader providing operational support with the ability to perform each task as efficiently and effectively as team members
- Performed as back up to staff absences and vacancies, as necessary
- Provided individual feedback to staff regarding the quality and efficiency of their performance
- Reviewed reports to track productivity of all staff members
- Reviewed Time and Attendance for staff of 42 team members to ensure hours were correct for payroll processing
Financial Coordinator
PARKLAND HEALTH & HOSPITAL SYSTEM
Dallas, TX
01.2019 - 04.2020
- Created and presented patient financial estimates and collections for medical services
- Responsible for the financial screening, counseling and preparation for assigned specialty services
- Performed comprehensive audits on accounts with associated corrections regarding billing, payment and adjustment errors to perform these tasks within established timeframes
- Connected patients with outside sources for financial and personal assistance including Medicaid for breast and cervical cancer screening and treatment
- Worked and collected patient copays for medical services and assisted nurse navigators with securing funding for services
- Collected pertinent information as it related to patient coverage and verified insurance coverage to insure patients knew what to expect financially for medical treatment
- Provided front desk coverage as needed
- Worked several special projects as it related to processing application for Grant funding as well as Parkland Financial Assistance Program
- Answered all inquiries as it related to patient application status as well as updated patients on additional information needed to complete the application process for coverage
- Maintained excellent customer service skills with a high degree of patient interaction
- Adhered to all policy and procedures pertaining to obtaining and providing proper waivers and consent forms as required by HIPPA
Team Lead
CHILDREN'S HEALTH PEDIATRIC GROUP
Desoto, TX
11.2015 - 05.2018
- Oversaw operations of primary care practice, to ensure compliance with standards of clinical care
- Reviewed, analyzed and collaboratively resolved operational issues including staff and patient family concerns
- Responsible for assisting the Administrator in building and leading a productive staff
- Monitored supplies to help ensure inventory levels for daily practice operations and financial stewardship of Children's Health Pediatric Group
- Backup front desk with scheduling appointments and verification of insurance
- Processed referral request for specialist visits, obtain pre-cert authorizations for patient benefits
- Scheduled peer to peer calls for providers to speak with medical director to review patient records for services requested by provider
Practice Administrator
ALL 4 KIDS PEDIATRICS
Desoto, TX
10.2001 - 10.2015
- Created productive schedules that support physicians as they deliver high quality patient care
- Created budget guidelines to maintain and support office profitability
- Managed accounts receivable, including timely and accurate insurance claim processing and patient billing
- Processed all credentialing and re-credentialing forms for provider
- Back upfront desk and back office as needed
- Assist patients in obtaining coverage as well as create payment plans for the uninsured or underinsured
- Coordinated daily team huddles
- Provided on-going feedback, training and annual performance and salary reviews for team members within the practice
- Serve as point person for office management duties including but not limited to verifying practice invoices, verify and submit payroll, tax forms, ordering clinical and non-clinical supplies
- Scheduled team members to ensure adequate coverage and facilitate request for time off
- Maintained protocols and guidelines as they relate to patient privacy (HIPPA) and team member safety (OSHA)
- Managed the interview process, on-boarding and training of new hires
Education
Healthcare Admin -
WESTERN INTERNATIONAL UNIVERSITY
Social Work -
WALDEN UNIVERSITY
Skills
- Billing
- Coding
- Claims
- Collections
- Patient Safety
- Press Ganey
- Service Excellence
- Recovery
- Recruiting
- Payroll
- ATS
- Finance
- Accounting
- Revenue Cycle
- Budgets
- Regulatory
- Quality Compliance
- Safety Compliance
Timeline
Practice Administrator
Methodist Medical Group
02.2024 - Current
Manager, Practice Operations
PARKLAND HEALTH & HOSPITAL SYSTEM
03.2022 - Current
Revenue Cycle Supervisor
PARKLAND HEALTH & HOSPITAL SYSTEM
04.2020 - 03.2022
Financial Coordinator
PARKLAND HEALTH & HOSPITAL SYSTEM
01.2019 - 04.2020
Team Lead
CHILDREN'S HEALTH PEDIATRIC GROUP
11.2015 - 05.2018
Practice Administrator
ALL 4 KIDS PEDIATRICS
10.2001 - 10.2015
Healthcare Admin -
WESTERN INTERNATIONAL UNIVERSITY
Social Work -
WALDEN UNIVERSITY
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