Madeline Farag
Orlando,FL
Summary
Reconciliation Representative with more than 11+ years of experience. Passionate about learning business and technology concepts and possess the ability to handle work pressure and can make decisions, meet/ exceed goals. Flexible to work in any environment as required. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ability to work independently in a fast-paced environment. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Reconciliation Representative
Bank Of New York Mellon Corp
11.2023 - Current
- Improved efficiency in resolving issues, promptly addressing discrepancies between internal records and external reports.
- Continuously sought opportunities for professional development, participating in industry-relevant training programs to enhance knowledge and skills.
- Collaborated with cross-functional teams to ensure accurate reporting of financial data across multiple systems.
- Provided exceptional customer service to both internal and external stakeholders, fostering positive relationships built on trust and reliability.
- Displayed excellent problem-solving skills when faced with complex reconciliation challenges, quickly identifying root cause and implementing effective solutions.
- Demonstrated strong attention to detail when reviewing complex financial data, ensuring accurate representation within company records.
- Supported internal audits by preparing detailed reports and providing relevant documentation as needed.
- Handled day-to-day accounting processes to more than 80 accounts daily to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Input financial data and produced reports using Various Platforms as TLM, GENEVA, GRX & RMS, etc.
- Performs analysis of reconciliations, or in some areas of organization may serve in lead capacity.
- Deciphers complex exceptions between systems, clients, institutions, etc. for securities, cash and/or derivatives.
- Processes client accounts.
- Deciphers complex exceptions, performing root-cause analysis on why exceptions exist.
- Analyzes trends, enters reconciliation data and ensures proper aging.
- Assists more junior level support staff in identifying more complex differences.
- Escalates any unidentifiable differences to more experienced support staff.
- Communicates complex break reports to either internal groups within firm or correspondents outside firm.
- May participate in testing of new technology solutions or enhancements ensuring that reconciliation processes remain intact.
- May interact with those at senior level in other groups to obtain feedback on issues or improvements.
Operations Assistant Manager
HSBC Bank
03.2020 - 09.2022
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Coordinate and prepare documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork.
- Supervises head teller and tellers. Reviews and approves requests to include approval to cash large checks, authorizing bank checks or general ledger tickets, and approval of various reports, paperwork, and cash counts.
- Coordinated with Manager in different operational issues and promotional activities.
- Supporting process of on-boarding new transactions through required procedures including KYC, setting up accounts for agencies , also make sure that there is no suspect of any AML or Sanctions involved before processing.
- Working knowledge of ICC Publications UCP600.
- Awareness of trade facilities and customer trade cycles, and Documentary Credits (DCs) and of internal control procedures.
- Processing of Letter of credit issuance, amendment, advising, confirmation, transfer DC, document, and payments in system.
- Examining of Import/Export documents to ensure complied documents are presented or raise any discrepancies and highlighting any issues or shortcomings.
- Proactively responding to queries, related LC processing, from various stakeholders.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Coached and supervised new employees to be fully integrated with bank system, policies, and procedures.
- Responsible for ensuring that team meets SLAs / PLAs committed to business.
- Responsible for overall team and individual performance, ensuring that team meets their KPIs.
- Communicated with customers to assess satisfaction with products and services received.
- Reviewing various exception reports to ensure exceptions are understood and resolved.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Increased efficiency with thorough record-keeping of operational documents, including invoices, purchase orders, and shipping documentation.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Collaborated with cross-functional teams to resolve trade finance issues promptly, ensuring smooth transaction processing.
- Mentored junior team members in trade finance best practices, contributing to overall team success and productivity.
Head of Computer Science Department
Smart Village School
09.2015 - 02.2020
- Collaborate with other IT teams to implement new technologies and systems
- Troubleshoot and resolve hardware and software issues for Computer Labs.
- Install and configure software applications and updates.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Introduce to students HTML and other programming languages and familiarize process of assembling computer.
- Build and maintain school website using HTML, JavaScript, and various image editing software.
- Teach Students on software and hardware systems Planned on curriculum.
- Conduct regular backups for students work.
- Conduct security audits with IT department and implement security measures.
- Maintain inventory of hardware and software assets and order new equipment as needed for students.
- Installed and configured software and hardware.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with educational objectives.
- Collaborated with IT department to identify and solve software issues.
Head of Computer Science & Social Media Moderator
Beverly Hills International School
09.2013 - 08.2015
- Introduce to students HTML and other programming languages and familiarize process of assembling computer.
- Build and maintain school website using HTML, JavaScript, and various image editing software.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Teach Students on software and hardware systems Planned on curriculum.
- Conduct regular backups for students work.
- Collaborate with other IT teams to implement new technologies and systems for learning.
- Conduct security audits with IT department and implement security measures.
- Maintain inventory of hardware and software assets and order new equipment as needed for students.
- Conducted workshops on emerging technologies to promote interest in continued education within field of computer science.
Assistant Manager & Social Media Moderator
Oxford International Nursery
06.2011 - 08.2013
- Perform administrative duties such as answering phone, collecting payments, accepting and/or providing families with requested forms, etc.
- Posting latest content on social media sites such as Facebook, Twitter, Instagram, or other sites as needed.
- Participating in online conversations with Parents through social media channels such as Facebook and Instagram.
- Source and recruit candidates by using data base social media, etc.
- Conduct interviews using various reliable recruiting tools and methods.
- Onboard new employees to be fully integrated.
- Promote and organize events.
- Develop and maintain collaborative relationships with staff and Parents.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Prepared and edited presentations for both internal meetings and external conferences.
- Developed and maintained automated alert systems for important deadlines.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Education
Bachelor of Science - Business Information System
Helwan University
Cairo, Egypt06.2012
High School Diploma -
Good Shepherd High School
Cairo, Egypt06.2009
Skills
- Microsoft Office Suite: Excel, Word, Outlook, Teams, PowerPoint
- Front-END Languages: HTML, CSS and JavaScript
- Back-End Languages: Python, Ruby
- Banking Systems: Geneva, RMS, TLM, GRX, FileNet, HUB, HFE, WDM , LexisNexis, FISERV, APERIO, SWIFT
- Networking: CISCO, VPN, Network configuration
- Business Systems: SEO/SEM, Google Workspace, ServiceNow, JIRA
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Certification
- Nationwide Mortgage Licensing System (NMLS): 2526842
Timeline
Reconciliation Representative
Bank Of New York Mellon Corp
11.2023 - Current
Operations Assistant Manager
HSBC Bank
03.2020 - 09.2022
Head of Computer Science Department
Smart Village School
09.2015 - 02.2020
Head of Computer Science & Social Media Moderator
Beverly Hills International School
09.2013 - 08.2015
Assistant Manager & Social Media Moderator
Oxford International Nursery
06.2011 - 08.2013
Bachelor of Science - Business Information System
Helwan University
High School Diploma -
Good Shepherd High School