Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
Timeline
Generic

Perla Acosta

Marysville,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Coach

Fit Body Boot Camp
08.2024 - Current
  • Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
  • Developed strong member relationships with caring and collaborative approach.
  • Provided coaching about healthy lifestyle strategies.
  • Instructed on proper use of equipment for safety of all members.
  • Facilitated ongoing communication between trainers, staff, and management to maintain a cohesive team environment focused on delivering quality service.
  • Modified workout plans according to fitness levels and medical considerations.
  • Offered guidance on injury prevention measures during workouts, minimizing downtime due to physical setbacks or strains.
  • Maintained clean and organized workout environment to enhance overall fitness experience.
  • Set up and broke down equipment before and after classes.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Promoted gym events and special workshops, increasing member participation and contributing to revenue growth.

Social Media Specialist

Norcal Diesel LLC
06.2024 - Current
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
  • Developed monthly content calendars outlining post topics, images, and captions in advance for streamlined scheduling processes.
  • Generated leads through effective paid advertising campaigns on Facebook, Instagram, and Twitter.
  • Increased brand awareness by developing and implementing targeted social media campaigns.
  • Produced visually appealing graphics using design tools such as Canva to enhance social media presence.
  • Boosted website traffic with link placement in social media posts and optimized SEO strategies.

Assistant Project Manager

US Pipe Fabrication
05.2023 - Current
  • Developed and maintained project documentation for reliable records.
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Supported senior managers and department leaders by completing projects and problem resolution under titchy schedule demands.
  • Updated customers and senior leaders on progress and roadblocks.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.

Candle Maker / Manager

Perlux Essence
01.2020 - 02.2024
  • Mastered candle making
  • Tracked customer engagement and feedback to optimize social media strategies
  • Engaged daily with community using posts, stories and tweets
  • Produced videos for news releases and social media
  • Explored new ways to engage and identify new social networks to reach target buyers
  • Oversaw social media asset design to be in line with brand identity
  • Created organic company content nested within relevant events and trending topics
  • Adapted business operations for changing demands based on knowledge of industry and market trends
  • Kept stock inventory up to date
  • Maintained financial and administrative controls, accurately tracking funds, keeping records current & ordering supplies
  • Achieved a 6.7% sales growth in a year was featured in 3 House & Garden UK magazine in 2022 for best luxury gifts.

Assistant Property Manager

Feather River PM
01.2023 - 05.2023
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Showed apartments/houses to potential tenants and answered questions regarding community.
  • Coordinated appointments to show marketed properties.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Hair And Makeup Artist

Perla Acosta
01.2019 - 01.2023
  • Evaluated hair condition, Received and processed payments
  • Attracted potential customers by marketing products and services
  • Displayed and positioned items for maximum visibility
  • Cut, trimmed and shaped customer hair, following instructions on styles and patterns.
  • Scheduled client appointments from calls, walk-ins and social media
  • Kept client records, noting services provided and individual preferences
  • Determined client needs before recommending skin products.

Customer Service Representative

Fanuil
06.2020 - 11.2020
  • Explained insurance benefits
  • Documented, researched and resolved customer service issues
  • Followed up with customers to offer additional support and check resolution satisfaction
  • Built trusting relationship with customers to better understand needs
  • Collaborated across departments to resolve customer-related issues
  • Worked with co-workers to deliver quality customer experience
  • Navigated multiple computer applications while conversing with customers
  • Completed high volume of inbound and outbound calls within deadlines
  • Kept records of customer interactions or transactions, recording details of inquiries and actions taken.

Sales Associate

FinishLine
10.2018 - 03.2019
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.

Lead Hostess

Atlantis Casino
10.2015 - 12.2017
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Answered customer questions about hours, seating, and menu information.
  • Helped restaurant win Forbes 5 stars.

Education

Cosmetology

Yuba Sutter Cosmetology School
Yuba City
01.2019

High School Diploma -

River Valley High School
Yuba City, CA
06.2015

Skills

  • Maintenance and Supply Requests
  • Microsoft Office
  • Background Check Investigations
  • Spreadsheets
  • Product Organization
  • Critical Thinking
  • Customer Relations
  • Research
  • Invoice Preparation and Processing
  • Customer Service
  • Microsoft Excel
  • Administrative and Office Support
  • Data Evaluation
  • Data Entry
  • Document Typing and Formatting
  • Office Organization
  • Sales and Marketing
  • Bilingual (Spanish/english
  • Schedule Management
  • Market Analysis

Accomplishments

  • Sutter Beauty School, Yuba City, CA, Jan 2018
  • Featured in Appeal Democrat for Candle Classes

Certification

  • Licensed Cosmetologist - 2019-2025
  • Social Media Marketing, Meta - 2023
  • Foundations Of Project Management - Google Certification 2024

Languages

Spanish
Native or Bilingual

Affiliations

Yuba Sutter Chamber Member 2023

Timeline

Coach

Fit Body Boot Camp
08.2024 - Current

Social Media Specialist

Norcal Diesel LLC
06.2024 - Current

Assistant Project Manager

US Pipe Fabrication
05.2023 - Current

Assistant Property Manager

Feather River PM
01.2023 - 05.2023

Customer Service Representative

Fanuil
06.2020 - 11.2020

Candle Maker / Manager

Perlux Essence
01.2020 - 02.2024

Hair And Makeup Artist

Perla Acosta
01.2019 - 01.2023

Sales Associate

FinishLine
10.2018 - 03.2019

Lead Hostess

Atlantis Casino
10.2015 - 12.2017

Cosmetology

Yuba Sutter Cosmetology School

High School Diploma -

River Valley High School

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Perla Acosta