Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Perla Almengo

Long Island City,NY

Summary

Organized and proactive professional with a background in program coordination and customer service. Experienced in scheduling, event planning, and maintaining effective communication. Skilled in multitasking within fast-paced environments, ensuring smooth operations and strong tenant relations. Committed to enhancing office efficiency and providing exceptional support to teams and clients.

Overview

6
6
years of professional experience

Work History

Program Coordinator

HANAC NYC
02.2022 - Current
  • Developed and coordinated programs, crafting monthly calendars with menus, activities, special events, and shopping trips.
  • Managed logistics for donations and deliveries, handling documentation and inventory orders.
  • Led a team of six staff members, organizing meetings to generate new ideas and keep participants informed about program progress
  • Efficiently handled tenant communications, promptly addressing maintenance requests and inquiries.
  • Collaborated with various departments to ensure smooth program operations.

Receptonist

URBAN UPBOUND
01.2020 - 12.2021
  • Welcomed incoming visitors and customers with a professional demeanor, providing friendly and knowledgeable assistance.
  • Handled a high-volume, multi-line phone system, effectively routing calls to the correct departments
  • Managed executive calendars, scheduled appointments, and coordinated meetings.
  • Prepared and edited correspondence, reports, and presentations.
  • Organized and led community workshops to promote various programs and inform the public about available services.


Student Internship Program

MCCANN NY/AD COUNCIL CLUB OF AMERICA
01.2018 - 09.2019
  • Developed a comprehensive three-point advertising campaign based on specific briefs and guidelines, targeting the desired market segment, during mentorship and job shadowing at McCann Advertising Agency as part of New York City’s Advertising Week.
  • Ensured high customer satisfaction through proactive strategies aimed at understanding and addressing customer needs and resolving concerns promptly.
  • Gathered and analyzed customer data to generate detailed reports on product or service performance.

Education

BBA - Business Administration

Brooklyn College of The City University of New York
Brooklyn, NY

Skills

  • Proficient in using Microsoft Office Suite :Word, Excel, PowerPoint, Outlook
  • Customer Service
  • Data Entry
  • Office Operations
  • Administrative Support

Languages

English
Spanish

Timeline

Program Coordinator

HANAC NYC
02.2022 - Current

Receptonist

URBAN UPBOUND
01.2020 - 12.2021

Student Internship Program

MCCANN NY/AD COUNCIL CLUB OF AMERICA
01.2018 - 09.2019

BBA - Business Administration

Brooklyn College of The City University of New York

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Perla Almengo