Perla Arreguin
Storm Lake,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Barista
Scooter's Coffee
09.2023 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
Intern
Riverview Center
09.2023 - 12.2023
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Interacted with clients by phone, email, or in-person to provide information.
- Provided phone support to survivors of sexual assault.
- Provided survivors of sexual assault in-person emotional support.
- Provided peer-counseling support to high school student survivors of sexual assault.
- Sat in on a sentencing hearing and provided support to the survivor and their family.
- Outreach.
- Provided survivors assistance in searching for housing, employment, and other resources.
- Attended educational meetings and trainings regarding sexual assault awareness.
- Assisted with miscellaneous tasks.
Barista
Scooter's Coffee
05.2022 - 08.2023
- Worked in a fast-paced environment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Volunteer- Office Assistant
Riverview Center
01.2023 - 05.2023
- Provided phone support.
- Assisted with event set up for annual fundraiser.
- Provided workers with assistance in miscellaneous tasks.
- Display set up for Sexual Assault Awareness Month.
- Outreach.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Interacted with customers by phone, email, or in-person to provide information.
Barista
Book's Bistro
08.2022 - 12.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Dining assistant
Godfather's Pizza
08.2021 - 12.2022
- Enhanced customer satisfaction by providing efficient and friendly dining assistance.
- Maintained a clean dining environment, ensuring high standards of sanitation and hygiene.
- Handled cash transactions accurately, processing payments quickly for improved customer satisfaction.
- Developed strong knowledge of menu items to provide well-informed recommendations based on individual preferences or dietary needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Cashier
23rd Street Market
08.2021 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
Barista
Grand Central Coffee Station
04.2017 - 11.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Provided food/drink delivery services.
- Prepared baked goods in an efficient, orderly fashion.
Education
Bachelor of Arts - Psychology
University of Northern Iowa
Cedar Falls, IA12.2023
High School Diploma -
Storm Lake St. Mary’s High School
Storm Lake, IA05.2020
Skills
- Opening and Closing Duties
- Coffee Expertise
- Team Leadership
- Job Shadowing
- Fluent in both Spanish and English
- Interpersonal skills
- Reliability
- Client Relationships
- Telephone Etiquette
- Strong communication
- Critical thinking
- Technical proficiency
References
References available upon request.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Scooter's Coffee
09.2023 - 12.2023
Intern
Riverview Center
09.2023 - 12.2023
Volunteer- Office Assistant
Riverview Center
01.2023 - 05.2023
Barista
Book's Bistro
08.2022 - 12.2022
Barista
Scooter's Coffee
05.2022 - 08.2023
Dining assistant
Godfather's Pizza
08.2021 - 12.2022
Cashier
23rd Street Market
08.2021 - 12.2022
Barista
Grand Central Coffee Station
04.2017 - 11.2021
Bachelor of Arts - Psychology
University of Northern Iowa
High School Diploma -
Storm Lake St. Mary’s High School
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