Perla Arzabala
Santa Fe
Summary
Dedicated Patient Services Representative and Financial Counselor with extensive experience in managing patient inquiries and coordinating healthcare services. Expertise in navigating complex healthcare systems and advocating for patient needs has consistently improved satisfaction and outcomes. Proven track record in determining patient eligibility for programs such as sliding fee scales, ensuring affordable access to healthcare for low-income individuals. Detail-oriented and collaborative, skilled at optimizing patient care while supporting operational efficiency and maintaining compliance with HIPAA regulations and confidentiality standards.
Overview
2
2
years of professional experience
Work History
Financial Counselor
La Familia Medical Center
01.2025 - Current
- Documented details regarding contact with patients, providers and other individuals in system.
- Reviewed and processed sliding fee scale applications, ensuring compliance with guidelines.
- Determine patient eligibility for the sliding fee scale based on income and family size.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
Patient Services Representative
La Familia Medical Center
07.2024 - Current
- Skilled in resolving complex customer inquiries and providing effective solutions, resulting in a high customer satisfaction rate.
- Demonstrated ability to manage high-volume workloads while maintaining exceptional attention to detail.
- Committed to providing high-quality customer service and ensuring patient satisfaction at all levels.
- Strong communication skills that foster positive relationships with patients, families, and healthcare teams.
- Proficient in handling insurance verifications and understanding coverage options for patients.
- Expert in managing patient inquiries, scheduling appointments, and coordinating referrals effectively.
- Adept at handling high-volume calls while maintaining a positive attitude and delivering quality service.
- Committed to maintaining patient confidentiality and ensuring compliance with HIPAA regulations.
- Passionate about providing exceptional care and support to improve patient experiences in a fast-paced environment.
- Highly dedicated Patient Services Representative with over five years of experience in healthcare customer support.
Beauty Advisor
Sally Beauty
03.2024 - 03.2025
- Provided personalized consultations to address individual customer needs and preferences.
- Collaborated with team members to achieve sales targets and improve service quality.
- Assisted in inventory management, ensuring stock availability and organization.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
Education
High School Diploma -
Capital High School
Santa Fe, NM05-2024
Skills
- Multitasking and organization
- Technology
- Adaptability
- Communication
- Organization
- Problem-solving
- Customer Service
- Attention To Details
- Data Entry
- Financial counseling
- Insurance Knowledge
- Client relationship
LANGUAGES
English
Spanish
Timeline
Financial Counselor
La Familia Medical Center
01.2025 - Current
Patient Services Representative
La Familia Medical Center
07.2024 - Current
Beauty Advisor
Sally Beauty
03.2024 - 03.2025
High School Diploma -
Capital High School