Perla Benavides
Hockley,TX
Overview
1
1
year of professional experience
Work History
Dispatcher Manager
JLXPRESS LLC
10.2023 - Current
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Answered phone calls and responded to customer emails.
- Provided customers with information on products and services.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Communicated with customers to provide delivery updates and resolution.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
Education
Science In Computer System And Engineering -
ICEST Campus 2000
Tamaulipas Mexico07.2005
Skills
- Transportation knowledge
- Route Planning
- Employee Training
- Incident Reporting
- Dispatch Software Proficiency
- Phone dispatch
- Daily reports
- Customer Communication
- DOT Compliance
- Field call management
- Schedule Coordination
- Fleet maintenance
- Customer Service
- Effective Communications
- Prioritizing calls
- Decision-Making
- Dispatch Recordkeeping
- Route Planning and Adjustment
Languages
Spanish
Full Professional
Timeline
Dispatcher Manager
JLXPRESS LLC
10.2023 - Current
Science In Computer System And Engineering -
ICEST Campus 2000
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