Overview
Work History
Education
Skills
Timeline
Generic

Perla Bernal

Laredo

Overview

14
14
years of professional experience

Work History

Alternative Administrator

Mi Salvador Home Care LLC
Laredo
06.2022 - Current
  • Managed daily administrative tasks for home care services to ensure operational efficiency.
  • Coordinated caregiver scheduling and client appointments to optimize service delivery.
  • Maintained accurate client records and documentation systems for compliance and reporting.
  • Assisted in training new staff on company policies and procedures to uphold standards.
  • Developed efficient office procedures and workflows to enhance productivity.
  • Supported billing processes by preparing invoices and tracking payments accurately.
  • Responded promptly to customer complaints, maintaining professionalism and resolving issues.
  • Organized office structure by implementing filing systems and customer database protocols.

Licensed Health Insurance Agent

Self-employeed
Laredo
03.2012 - Current
  • Educated clients on health insurance options and coverage details.
  • Assisted clients in completing health insurance applications accurately.
  • Provided ongoing support to clients regarding claims and benefits inquiries.
  • Maintained up-to-date knowledge of industry trends and policy changes.
  • Utilized CRM systems to manage client information and interactions efficiently.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Maintained accurate records of all customer interactions and transactions.
  • Provided detailed explanation of policy terms, conditions, and benefits to clients.

Political Canvasser

Texas Tool Belt
08.2015 - 11.2025
  • Crafted and communicated political messages effectively to diverse audiences.
  • Developed door-to-door canvassing strategies that increased voter awareness of political issues.
  • Engaged voters through proactive door-to-door canvassing efforts.
  • Managed volunteer teams during outreach events and training sessions to enhance effectiveness.
  • Operated predictive dialer systems for optimized call management.
  • Analyzed call metrics to pinpoint improvement areas and boost performance.
  • Trained new team members on dialing procedures and system functionalities.

Transportation Manager

Numen Carrier LLC
Laredo
02.2021 - 09.2024
  • Managed transportation operations to ensure timely delivery and compliance with regulations.
  • Oversaw scheduling and routing of shipments for optimal efficiency and cost-effectiveness.
  • Coordinated with vendors and clients to resolve transportation issues and enhance service quality.
  • Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
  • Created reports on shipment status, delivery times, cost estimates, and other metrics.
  • Managed financial reporting processes and ensured compliance with regulations.
  • Analyzed financial data to identify trends and inform decision-making.

Management Consultant

Pro Mega Signs Inc.
Laredo
10.2017 - 09.2024
  • Conducted market research to identify trends in the signage industry.
  • Provided strategic guidance on organizational design, process improvement, and change management initiatives.
  • Created detailed reports outlining findings and recommendations for senior management review.
  • Negotiated contracts with vendors and suppliers while protecting the interests of the organization.
  • Identified areas of risk within existing operations and devised mitigation strategies.

Administrative Assistant

Hispanic Chamber of Commerce
Laredo
02.2022 - 04.2024
  • Coordinated events to promote Hispanic business initiatives and community engagement.
  • Organized meetings, ensuring all logistics were handled smoothly and efficiently.
  • Provided administrative support to executives, enhancing workflow and productivity.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed database systems containing customer contact information.

City Secretary

City of El Cenizo
El Cenizo
11.2018 - 12.2022
  • Facilitated communication between city officials and community members to foster collaboration.
  • Organized municipal elections, overseeing logistics and enhancing voter outreach initiatives.
  • Maintained official documents and archives to support city administration operations.
  • Developed initiatives for community engagement, boosting resident participation in local affairs.
  • Provided administrative support to mayor and city council members as required.
  • Participated in budget planning sessions to ensure effective resource allocation.
  • Managed daily office operations by implementing systems for filing and scheduling appointments.
  • Ensured compliance with regulations related to open records and Freedom of Information Act inquiries.

Paralegal Assistant

Christina Mendiola Law Firm
Laredo
03.2020 - 08.2021
  • Drafted legal documents such as motions, briefs, and contracts to support case strategies.
  • Organized and maintained case files for efficient access and reference.
  • Coordinated scheduling of depositions, hearings, and meetings with clients and witnesses to ensure timely preparation.
  • Managed electronic filing systems for accurate and timely court submissions.
  • Communicated with clients to gather essential information and provide case updates.
  • Maintained filing systems by photocopying documents and scanning records into databases to enhance organization.

Education

MBA - Business Management

Texas A&M International University
Laredo, TX
12-2025

BBA - International Economics

Texas A&M International University
Laredo, TX
12-2021

Associate of Applied Science - Business

Laredo College
Laredo, TX
05-2019

High School Diploma -

Lydon B. Johnson High School
Laredo, TX
06-2012

Doctorate of Health Care Administration (DHA) - Health Administration

Oklahoma State University
Stillwater, OK

Skills

  • Project management
  • Data analysis
  • Regulatory compliance
  • Effective communication
  • Scheduling coordination
  • Financial reporting
  • Market research
  • Performance monitoring
  • Budget development
  • Office administration
  • Recruitment support
  • Budget management
  • Expense monitoring
  • Policy implementation
  • Record preparation
  • Task delegation
  • Documentation and reporting
  • Staff management
  • Risk management

Timeline

Alternative Administrator

Mi Salvador Home Care LLC
06.2022 - Current

Administrative Assistant

Hispanic Chamber of Commerce
02.2022 - 04.2024

Transportation Manager

Numen Carrier LLC
02.2021 - 09.2024

Paralegal Assistant

Christina Mendiola Law Firm
03.2020 - 08.2021

City Secretary

City of El Cenizo
11.2018 - 12.2022

Management Consultant

Pro Mega Signs Inc.
10.2017 - 09.2024

Political Canvasser

Texas Tool Belt
08.2015 - 11.2025

Licensed Health Insurance Agent

Self-employeed
03.2012 - Current

MBA - Business Management

Texas A&M International University

BBA - International Economics

Texas A&M International University

Associate of Applied Science - Business

Laredo College

High School Diploma -

Lydon B. Johnson High School

Doctorate of Health Care Administration (DHA) - Health Administration

Oklahoma State University
Perla Bernal