Perla Bernal
Laredo
Overview
14
14
years of professional experience
Work History
Alternative Administrator
Mi Salvador Home Care LLC
Laredo
06.2022 - Current
- Managed daily administrative tasks for home care services to ensure operational efficiency.
- Coordinated caregiver scheduling and client appointments to optimize service delivery.
- Maintained accurate client records and documentation systems for compliance and reporting.
- Assisted in training new staff on company policies and procedures to uphold standards.
- Developed efficient office procedures and workflows to enhance productivity.
- Supported billing processes by preparing invoices and tracking payments accurately.
- Responded promptly to customer complaints, maintaining professionalism and resolving issues.
- Organized office structure by implementing filing systems and customer database protocols.
Licensed Health Insurance Agent
Self-employeed
Laredo
03.2012 - Current
- Educated clients on health insurance options and coverage details.
- Assisted clients in completing health insurance applications accurately.
- Provided ongoing support to clients regarding claims and benefits inquiries.
- Maintained up-to-date knowledge of industry trends and policy changes.
- Utilized CRM systems to manage client information and interactions efficiently.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Maintained accurate records of all customer interactions and transactions.
- Provided detailed explanation of policy terms, conditions, and benefits to clients.
Political Canvasser
Texas Tool Belt
08.2015 - 11.2025
- Crafted and communicated political messages effectively to diverse audiences.
- Developed door-to-door canvassing strategies that increased voter awareness of political issues.
- Engaged voters through proactive door-to-door canvassing efforts.
- Managed volunteer teams during outreach events and training sessions to enhance effectiveness.
- Operated predictive dialer systems for optimized call management.
- Analyzed call metrics to pinpoint improvement areas and boost performance.
- Trained new team members on dialing procedures and system functionalities.
Transportation Manager
Numen Carrier LLC
Laredo
02.2021 - 09.2024
- Managed transportation operations to ensure timely delivery and compliance with regulations.
- Oversaw scheduling and routing of shipments for optimal efficiency and cost-effectiveness.
- Coordinated with vendors and clients to resolve transportation issues and enhance service quality.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Created reports on shipment status, delivery times, cost estimates, and other metrics.
- Managed financial reporting processes and ensured compliance with regulations.
- Analyzed financial data to identify trends and inform decision-making.
Management Consultant
Pro Mega Signs Inc.
Laredo
10.2017 - 09.2024
- Conducted market research to identify trends in the signage industry.
- Provided strategic guidance on organizational design, process improvement, and change management initiatives.
- Created detailed reports outlining findings and recommendations for senior management review.
- Negotiated contracts with vendors and suppliers while protecting the interests of the organization.
- Identified areas of risk within existing operations and devised mitigation strategies.
Administrative Assistant
Hispanic Chamber of Commerce
Laredo
02.2022 - 04.2024
- Coordinated events to promote Hispanic business initiatives and community engagement.
- Organized meetings, ensuring all logistics were handled smoothly and efficiently.
- Provided administrative support to executives, enhancing workflow and productivity.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed database systems containing customer contact information.
City Secretary
City of El Cenizo
El Cenizo
11.2018 - 12.2022
- Facilitated communication between city officials and community members to foster collaboration.
- Organized municipal elections, overseeing logistics and enhancing voter outreach initiatives.
- Maintained official documents and archives to support city administration operations.
- Developed initiatives for community engagement, boosting resident participation in local affairs.
- Provided administrative support to mayor and city council members as required.
- Participated in budget planning sessions to ensure effective resource allocation.
- Managed daily office operations by implementing systems for filing and scheduling appointments.
- Ensured compliance with regulations related to open records and Freedom of Information Act inquiries.
Paralegal Assistant
Christina Mendiola Law Firm
Laredo
03.2020 - 08.2021
- Drafted legal documents such as motions, briefs, and contracts to support case strategies.
- Organized and maintained case files for efficient access and reference.
- Coordinated scheduling of depositions, hearings, and meetings with clients and witnesses to ensure timely preparation.
- Managed electronic filing systems for accurate and timely court submissions.
- Communicated with clients to gather essential information and provide case updates.
- Maintained filing systems by photocopying documents and scanning records into databases to enhance organization.
Education
MBA - Business Management
Texas A&M International University
Laredo, TX12-2025
BBA - International Economics
Texas A&M International University
Laredo, TX12-2021
Associate of Applied Science - Business
Laredo College
Laredo, TX05-2019
High School Diploma -
Lydon B. Johnson High School
Laredo, TX06-2012
Doctorate of Health Care Administration (DHA) - Health Administration
Oklahoma State University
Stillwater, OKSkills
- Project management
- Data analysis
- Regulatory compliance
- Effective communication
- Scheduling coordination
- Financial reporting
- Market research
- Performance monitoring
- Budget development
- Office administration
- Recruitment support
- Budget management
- Expense monitoring
- Policy implementation
- Record preparation
- Task delegation
- Documentation and reporting
- Staff management
- Risk management
Timeline
Alternative Administrator
Mi Salvador Home Care LLC
06.2022 - Current
Administrative Assistant
Hispanic Chamber of Commerce
02.2022 - 04.2024
Transportation Manager
Numen Carrier LLC
02.2021 - 09.2024
Paralegal Assistant
Christina Mendiola Law Firm
03.2020 - 08.2021
City Secretary
City of El Cenizo
11.2018 - 12.2022
Management Consultant
Pro Mega Signs Inc.
10.2017 - 09.2024
Political Canvasser
Texas Tool Belt
08.2015 - 11.2025
Licensed Health Insurance Agent
Self-employeed
03.2012 - Current
MBA - Business Management
Texas A&M International University
BBA - International Economics
Texas A&M International University
Associate of Applied Science - Business
Laredo College
High School Diploma -
Lydon B. Johnson High School
Doctorate of Health Care Administration (DHA) - Health Administration
Oklahoma State University