Perla Bombando
Front Desk Admin
Euless
Summary
Highly organized and personable administrative professional with over 3 years of experience in front desk operations and customer service. Proven ability to manage multi-line phone systems, prioritize incoming requests, and support office-wide organization. Recognized for maintaining composure in fast-paced environments and delivering efficient, friendly service. Seeking to bring strong communication and multitasking skills to a dynamic front desk admin role.
Overview
5
5
years of professional experience
Work History
Style Associate
Target
06.2024 - 07.2025
- Delivered professional and timely service in a high-paced retail environment
- Assisted customers with inquiries, concerns, and product lookups
- Managed front end register operations and maintained service area cleanliness
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Front Desk Receptionist
Hôtel L'Univers Tours
11.2022 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume calls and directed them to appropriate departments
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Style Associate
Zara
02.2020 - 08.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Delivered exceptional customer service in a fast-paced retail environment
- Assisted clients with styling advice and wardrobe selections
- Helped manage store organization, cleanliness, and product displays
- Handled high volumes of customer inquiries and coordinated with team leads
- Supported front-of-house operations including guest check-ins and special appointments
Education
Associate of Science - Neurosonography
Tarrant County College
Fort Worth, TX 05.2001 -
Lycée Paul Louis Courier
Tours, France06-2023
Skills
- Multi-line phone handling & call routing
- Strong communication and interpersonal skills
- Office supply & breakroom management
- Email & calendar management
- Microsoft Office & G Suite proficiency
- Fast learner with excellent attention to detail
- Queue system experience
- Organized, punctual, and self-motivated
- MS office
- Multilingual (French, English, and Swahili)
- Computer skills
- Problem-solving abilities
- Time management
Timeline
Style Associate
Target
06.2024 - 07.2025
Front Desk Receptionist
Hôtel L'Univers Tours
11.2022 - 09.2023
Style Associate
Zara
02.2020 - 08.2022
Associate of Science - Neurosonography
Tarrant County College
05.2001 -
Lycée Paul Louis Courier
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