Perla Cabral

• Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
• Assisted with applications and collected required paperwork to help individuals register for supportive services.
• Conducted pre-screening activities to determine eligibility for supportive services.
• Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
• Maintained positive relationships with community to build and nurture dynamic partnerships.
• Delivered friendly service and offered expert support in every interaction.
• Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
• Worked with clients to improve life choices and maximize benefits of programs.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Improved clients' coping with routine life activities such as food budgeting and rental payments.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Present Performing at a high level of professionalism and integrity to build rapport and great customer relations to provide help and find a plan that better fits the client’s needs.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels
• Evaluated employees' strengths and assigned tasks based upon experience and training
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
• Accomplished multiple tasks within established timeframes
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
• Evaluated report data to proactively adjust and enhance operations

• Provide exceptional customer service while recording consistent unbiased data.
• Received 2 pins for Excellent quality and 5 stars surveys.
• Followed established guidelines and recommendations from supervisors to complete quality interviews
• Recorded customer survey answers verbatim to achieve 100% accurate reporting
• Performed quality control procedures to verify accuracy of spelling and grammar
• Explained questions in better detail for interviewees to allow truthful answers

• 556-5000 Handle incoming calls about disputing charges, and bill payments.
• Input data entry and handle fraud while providing excellent customer services skills.
• Received various awards for 5-star calls, Bright star award and Shining star award.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Used coordination and planning skills to achieve results according to schedule
• Increased customer satisfaction by resolving credit card issues
• Developed team communications and information for meetings
• Resolved problems, improved operations and provided exceptional service

• Provided customer service, training, cashier and paperwork for employees.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance
• Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
• Accomplished multiple tasks within established timeframes
• Conducted monthly inventories of raw materials and components on work floor
• Applied customer feedback to develop process improvements and support long-term business needs
• Evaluated employees' strengths and assigned tasks based upon experience and training
• Established and updated work schedules to account for changing staff levels and expected workloads
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels

• Build rapport with customers and help them with the sale of cellular phones and TV services.
• Developed and delivered engaging sales presentations to convey product benefits
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques
• Achieved monthly sales goals by promoting product benefits and enrolling new clients
• Organized sales paperwork, presented proposals and finalized contracts
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands
• Increased sales by offering advice on purchases and promoting additional products

• 672-5159 Teach children and provided childcare.
• Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding
• Graded and evaluated student assignments, papers and course work
• Evaluated and revised lesson plans and course content to achieve student-centered learning
• Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
• Completed daily reports, meal count sheets and attendance logs
• Designed dynamic lesson plans based on student interests to increase overall student GPA

Hairstylist

• Kept detailed records of customer information and services provided to increase return customers by 90%
• Used scissors, trimmers, clippers, razors and brushes on over 200 customers with 100% customer satisfaction rate
• Answered over 50 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options

• Build rapport with customers and help them with the sale or buying of their jewelry.
• Developed and delivered engaging sales presentations to convey product benefits
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques
• Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue
• Executed direct sales from manufacturers to customers to improve profitability within retail environment
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands
• Determined problem areas and resolved issues related to profitability and business objective achievement