Perla Cardenas
Kingwood,TX
Summary
I am a motivated and hard working customer service representative with the love of helping others and putting my people skills in the necessary places. I am adept to working as a productive team member to meet the needs of a customer and help achieve sale goals. Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Department Manager
Jos. A. Bank
Kingwood, TX
05.2023 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Performed opening and closing duties as part of management team and handled cash management.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Worked closely with sales associates to complete tasks.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Pharmacy Care Representative
H-E-B Pharmacy
Kingwood, TX
04.2021 - 04.2023
- Responsible for providing excellent customer service while applying customer transactions for all prescriptions and non-prescriptions medications in a timely manner
- Scan all hard copy prescriptions and insurance information
- File prescriptions in the correct order and put back medications in the proper place
- Look up customer information and answer any questions regarding their personal profiles, prescriptions, and refill request.
- Maintained accurate records of all prescription orders.
- Processed medical insurance claims to calculate copayments.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Entered current customer, payment and inventory information into system to keep data accurate.
- Restocked shelves and prepared expired drugs for return.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Unloaded, unpacked, visually inspected, counted, segregated and stored incoming supplies and equipment.
- Communicated with insurance companies for billing purposes.
Covid-19 Tester
omnicare long term care Pharmacy
Kingwood, TX
04.2020 - 04.2021
- Perform accurate testing via nose swab and maintain patient comfort
- Consistently documents all patient records to health care system policy
- Perform housekeeping functions by disinfecting all equipment used after every patient
- Conduct daily check-ins to assist with Covid-19 coordinators
- Provide information and guidelines on quarantine procedures and what to do if symptoms develop.
- Performed COVID-19 testing on individuals who met the criteria for testing according to CDC guidelines.
- Collected swab samples from patients for laboratory analysis of COVID-19 status.
- Adhered to all local, state, and federal requirements regarding patient privacy and confidentiality.
- Communicated test results to patients as well as referring physicians or other healthcare providers in a timely manner.
Sales Associate
Jos. A. Bank
Kingwood, TX
09.2017 - 02.2020
- Maintain sales quota for retail sales, custom clothing, and rentals
- Responsible for all aspect of customer experience with multiple business (retail, rental, and custom) within a store location
- Prospect new clients via phone calls, attending wedding conventions, and by leads given
- Develop and maintain client relations by performing follow up calls and sending out quarterly emails
- Assist with receiving shipments weekly and maintain store inventory
- Took control of visual merchandising within the store, complying with brand standards regarding all visual merchandising tasks.
Lifeguard
kingwood community pool company
06.2014 - 08.2016
- Rescues swimmers in danger of drowning and administer first aid
- Monitor the pool deck during pool hours
- Greet and acknowledge community pool members
- Created a safe swimming environment by performing hourly maintenance chemical checks
- Lifeguard and First Aid Certified.
Education
Associates of Arts - Business Administration and Management
Lone Star College
11.2023
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Computer Skills
- Effective time Management
- Conversational in Spanish
- Sales
- Client Relations
- Ability to work in a team
- Ability to work under pressure
- Sales Reporting
- Customer Service
- Staff Management
- Workflow Coordination
- Performance Management
- Work Planning and Organization
- Sales Expertise
- Retail Management
- Relationship Building and Management
- Customer Engagement
- Safety and Security
- Flexible Schedule
- Employee Management
- Problem-Solving
- Rules and Regulations
- Order Processing
- Retail
Timeline
Department Manager
Jos. A. Bank
05.2023 - Current
Pharmacy Care Representative
H-E-B Pharmacy
04.2021 - 04.2023
Covid-19 Tester
omnicare long term care Pharmacy
04.2020 - 04.2021
Sales Associate
Jos. A. Bank
09.2017 - 02.2020
Lifeguard
kingwood community pool company
06.2014 - 08.2016
Associates of Arts - Business Administration and Management
Lone Star College