Perla - CSR/Order Specialist
IL
Summary
Resourceful CSR/ Order Specialist known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth work flow, upselling items and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
14
14
years of professional experience
Work History
CSR/Customer Order Specialist
Reliable Medical Supply DME
Aurora , Illinois
02.2022 - Current
- Asked questions to determine type of service needed and accurately input orders into electronic system.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Calculated accurate prices for customer services
- Answered inbound calls, chats and emails to start customer orders
- Remained calm, friendly, and collected with dissatisfied customers and offer possible solutions to management.
- Processed orders, forms, call in quotes and put together paperwork requests.
- Update customer information on accounts and call whenever necessary for updates.
- Participate in team meetings or training sessions.
- Gathered positive and negative feedback from customers regarding products and services
- Engaged in conversation with customers and always thank them for choosing us have a great day.
Waitress/Mesera
Jalapeno Grille
Naperville , 1316 N Illinois Rt 59
08.2019 - 02.2020
- Set a friendly ambiance.
- Greet customers took orders promptly, accurately, and courteously.
- Answered questions and recommended extras such as desserts, extra condiments, and drink upgrades.
- Communicated effectively with kitchen staff regarding customer allergies or special requests (alot of requests for vegetarian people, nut allergies, healthy options, no cheese, no carbs, decaf coffee, no chile)
- Checked food before serving it to customers
- Served food to tables in a timely and friendly manner.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Checked in with other staff members to see if they need help with anything.
- Provided excellent customer service to ensure satisfaction.
- Satisfied customers by refilling drinks, bringing extra napkins, asking how the food was or if they need anything else.
- Accurately recorded orders on cash register and fairly split tips with other staff.
- Trained new employees to perform duties.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Crew Member
McDonald's Restaurant
Country Club Hills, IL
10.2010 - 07.2012
- Welcomed patients when entering and thanked them when leaving.
- Answered questions about menu items and ingredients.
- Processed cash, coupons and credit card payments.
- Prepared beverages such as coffee drinks, smoothies, milkshakes, and ice creams.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Restocked napkins condiments and utensils during slow periods.
- Maintained safe food handling practices to prevent germ spreading.
Education
Associate of Applied Science - Medical
Moraine Valley Community College
Palos Hills, ILSome College (No Degree) - Medical
Malcolm X College
Chicago, ILGED -
State of Illinois
State Of IL Equivalency Skills
- Customer service
- Computer proficiency
- Customer focus
- Customer relations
- Active listening
- Order fulfillment
- Decision-making
- Strategic sales
- Administrative support
- Credit card payment processing
- Creative problem solving
- Service upselling
Affiliations
- Herbologist
- Movie Enthusiast
- New School Raver- likes to wiggle
- Randolmly burts out singing Mariachi, Rancheras, Nortenas, old school Raggaeton, & R&B, alt 2000's
- Painter/Artwork
- Hiking/ Scenic Views/ Road Trips
- Shopping/ Thrifting/Pulga browsing
- Fashionista vibes with my mini me whenever I can
- Roller Blading
- Foodie- cheesy, salty, sour & spicy lover
- Cat lady
- Bubble Bath Girl
- Wine drinker, Miche & Paloma lover, occasional ganja smoker
Languages
Spanish
Native/ Bilingual
Accomplishments
- Contributed to Reliable medicals Review Order Queque policies and trained my assistant Amy.
Timeline
CSR/Customer Order Specialist
Reliable Medical Supply DME
02.2022 - Current
Waitress/Mesera
Jalapeno Grille
08.2019 - 02.2020
Crew Member
McDonald's Restaurant
10.2010 - 07.2012
Associate of Applied Science - Medical
Moraine Valley Community College
Some College (No Degree) - Medical
Malcolm X College
GED -
State of Illinois
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