Perla Carrillo
Summary
Dedicated and motivated professional with experience in customer service, team leadership and retail operations. Committed to helping others and creating positive experiences for customers and team members
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Army and Air Force Exchange Service
02.2021 - 10.2021
- Assisted customers with inquiries, providing accurate information and timely resolutions
- Monitored inventory levels, assisting in restocking to ensure product availability for customers.
- Processed transactions and maintained cash accuracy
- Prepared breakfast and lunch orders efficiently
Retail Sales Assistant Manager
Rue21
11.2015 - 12.2018
- Handled the daily running of the store and managed daily store operations to meet and exceed sales goals
- Provided exceptional customer service by resolving client issues promptly, ensuring a positive shopping experience
- Processed transactions accurately using point-of-sale system, maintaining customer satisfaction
- Managed inventory levels, ensuring stock availability and organization on sales floor
- Completed daily and weekly reports, including sales, banking and inventory documentation
- Trained and supported new employees on store procedures, customer service standards and sales protocols
Education
Associate of Arts - Behavioral Sciences
San Jacinto College
08-2025
Bachelor of Science - Psychology
University of Houston
05-2027
Skills
Customer Service
Organization and Attention to Detail
Leadership and Training
Teamwork
Timeline
Customer Service Representative
Army and Air Force Exchange Service
02.2021 - 10.2021
Retail Sales Assistant Manager
Rue21
11.2015 - 12.2018
Associate of Arts - Behavioral Sciences
San Jacinto College
Bachelor of Science - Psychology
University of Houston