Perla Chavira
Bellflower,CA
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
14
14
years of professional experience
Work History
Operations Manager
Food Express Inc.
04.2022 - Current
- Constantly reviewed drivers' performances and take disciplinary action if needed
- Communicated efficiently with team to ensure exceptional service
- Managed railcar inventories
- Ensure system was updated with accurate delivery times
- Communicated with customers on delays/updates
- Administrated driver task scheduling and dispatch, accident investigations and random drug screenings
- Ensured full compliance with federal and state regulations governing transportation services through diligent record-keeping practices.
- Implemented real-time monitoring systems to track fleet movements, enabling proactive response to potential issues.
- Coordinated with maintenance teams to schedule routine vehicle inspections, ensuring optimal fleet performance and safety compliance.
- Enhanced communication between dispatchers and drivers for improved service delivery and customer satisfaction.
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Transportation Coordinator
FedEx Trade Networks Transport & Brokerage, Inc
09.2019 - 04.2022
- Kept track of transportation costs
- Handled a high volume of emails
- Updated company systems accordingly with daily updates and delays
- Coordinated appointments
- Managed high volume accounts such as Apple
- Data entry for incoming pre-alerts
- Maintained records of daily dispatch such as carriers, rates and loads
- Coordinated multiple projects
- Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates
- Researched affordable transportation methods
- Determined most effective mode and routing of materials to customer locations and company facilities
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
Dispatcher
United California Freight
03.2016 - 06.2019
- Informed customers & management of all emergencies, weather delays, and carrier schedule changes
- Worked with management to develop new policies, procedures, and goals, as well as implement schedule
- Assisted drivers with any problems upon deliveries
- Ensured that products were delivered on time in order to provide exceptional customer service
- Oversaw investigations to verify and resolve complaints from customers and shippers
- Assisted customers tracking freight
- Data entry/Billing
- Managed 30 drivers a day
- Coordinated routes
- Daily reports on missing/damaged freight
Secretary
Law Offices
01.2012 - 05.2016
- Provided clerical support to lawyers by copying, faxing, and filing documents
- Planned meetings and set up conference rooms
- Answered phone calls from clients, vendors, and a variety of other callers looking for information
- Coordinated meetings for lawyers, clients and representatives
- Accompanied lawyers to courts for interpretations
- Scheduled client appointments and consultations
- Maintained case files up to date
- Attended meetings such as client interviews & hearings and maintained notes
- Recorded daily financial transactions using Quickbooks and handled payments of accounts
- Answered multi-line phone system and greeted callers enthusiastically
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Entered data into system and updated customer contacts with information to keep records current
- Scheduled appointments and conducted follow-up calls to clients
Filling Clerk
Intex Recreation Corp
01.2011 - 01.2012
- Kept track of all incoming and outgoing files and materials, as well as keeping accurate records to check for any discrepancies
- Filled billing statements ensuring proper organization
- Examined, categorized and sorted incoming documents
Education
Bachelor of Science - Criminal Science
California State University Dominguez Hills
Carson, CA05.2018
Associate of Science - Criminal Justice
Cerritos College
Norwalk, CA05.2014
High School Diploma -
Bellflower High School
Bellflower, CA06.2011
Skills
- Bilingual (English/Spanish)
- Problem-solving
- Organizational skills
- Multi-tasking
- Project coordination
- Proficiency in Microsoft Office
- Communication skills
- Ability to work under pressure
- Leadership skills
- Attention to detail
- Operations Management
Timeline
Operations Manager
Food Express Inc.
04.2022 - Current
Transportation Coordinator
FedEx Trade Networks Transport & Brokerage, Inc
09.2019 - 04.2022
Dispatcher
United California Freight
03.2016 - 06.2019
Secretary
Law Offices
01.2012 - 05.2016
Filling Clerk
Intex Recreation Corp
01.2011 - 01.2012
Associate of Science - Criminal Justice
Cerritos College
High School Diploma -
Bellflower High School
Bachelor of Science - Criminal Science
California State University Dominguez Hills
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