Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Perla Chavira

Houston

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

4
4
years of professional experience

Work History

Receptionist

J&A HOTEL RENOVATIONS LLC
03.2022 - 02.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Sales Associate

Cinemark Theaters
01.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

COSMETOLOGY DEGREE - COSMETOLOGY

PAUL MITCHELL
HOUSTON TX
09-2023

High School Diploma -

SPRING WOODS HIGHSCHOOL
HOUSTON TX
05-2022

Skills

  • Time management
  • Telephone skills
  • Data inputting
  • Documentation and reporting
  • Front desk operations
  • Phone etiquette
  • Reception desk management
  • Customer service
  • Punctual and reliable
  • Problem-solving
  • Organization skills
  • Courteous and professional

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

J&A HOTEL RENOVATIONS LLC
03.2022 - 02.2025

Sales Associate

Cinemark Theaters
01.2021 - 03.2022

COSMETOLOGY DEGREE - COSMETOLOGY

PAUL MITCHELL

High School Diploma -

SPRING WOODS HIGHSCHOOL

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Perla Chavira