Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Perla Corralez

Odessa ,Tax

Summary

Dynamic and results-driven professional with extensive experience at Pilot Travel Centers, excelling in customer service and team leadership. Proven track record in strategic planning and problem-solving, enhancing operational efficiency and boosting employee morale. Skilled in money handling and employee scheduling, consistently achieving sales growth through effective merchandising strategies.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Pilot Travel Centers
01.2021 - 06.2022
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

General Manager

Rosas Cafe
01.2015 - 08.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Enhanced team productivity by streamlining operational processes.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Manger

Bushes Chicken
09.2008 - 07.2015
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Generated repeat business through exceptional customer service.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Education

High School Diploma -

Permian High School
Odessa, TX
05.2011

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Task delegation
  • Goal setting
  • Employee scheduling
  • Customer relationship management (CRM)
  • Strategic planning
  • Policy enforcement
  • Negotiation

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Pilot Travel Centers
01.2021 - 06.2022

General Manager

Rosas Cafe
01.2015 - 08.2020

Manger

Bushes Chicken
09.2008 - 07.2015

High School Diploma -

Permian High School

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