Perla Cruz Chacon
Douglasville,GA
Summary
Dedicated Lot Attendant at Heritage Cadillac, recognized for enhancing customer satisfaction through exceptional service and meticulous vehicle presentation. Leveraged strong organizational skills and vehicle inspection expertise to support sales efforts, ensuring optimal readiness for test drives and deliveries. Fostered teamwork and improved operational efficiency, contributing to a secure and well-maintained lot.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
2025
2025
years of professional experience
Work History
Lot Attendant
Heritage Cadillac
Morrow, GA
04.2024 - 12.2024
- Assisted customers with vehicle inquiries and provided exceptional service to enhance satisfaction.
- Maintained cleanliness and organization of lot to ensure optimal vehicle presentation.
- Conducted regular inspections of vehicles for damage and report findings to management.
- Coordinated vehicle movements on the lot to maximize space efficiency and accessibility.
- Supported sales team by preparing vehicles for customer test drives and deliveries.
- Monitored inventory levels of vehicles and communicated updates to management promptly.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Supported sales team with vehicle preparation, ensuring optimal presentation for potential buyers.
- Improved vehicle security by regularly monitoring and reporting any suspicious activity on the premises.
- Enhanced team knowledge and skills, organizing regular training sessions on new vehicle features and customer service best practices.
- Prepared vehicles for delivery to customers, ensuring they were clean and fueled.
Mobile Expert
Metro by T-Mobile
Mableton, GA
2021 - 2022
- Provided expert guidance on mobile technology products and services to enhance customer satisfaction.
- Assisted customers in troubleshooting and resolving device issues effectively and efficiently.
- Demonstrated product features and functionalities, educating customers on optimal usage.
- Maintained knowledge of industry trends to offer relevant solutions to clients.
- Collaborated with team members to streamline processes for improved service delivery.
- Engaged with customers proactively to identify needs and recommend appropriate products or services.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Lithia Springs High School
Lithia Springs, GA05.2021
Skills
- Dependability
- Cleanliness standards
- Vehicle inspection
- Vehicle detailing
- Data entry
- Supplies monitoring
- Key distribution
- Ticket machine maintenance
- Teamwork
- Customer service
- Multitasking
- Organizational skills
- Relationship building
- Process payments
Languages
Spanish
Professional Working
Timeline
Lot Attendant
Heritage Cadillac
04.2024 - 12.2024
Mobile Expert
Metro by T-Mobile
2021 - 2022
High School Diploma -
Lithia Springs High School