Perla Deleon
Donna,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Office Manager
UNIVERSAL STAFFING PERSONNEL, INC
03.2021 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Manager
MUELLE 37
12.2021 - 04.2022
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
Internship
BE THE MATCH NONPROFIT ORG.
05.2020 - 08.2020
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
- Analyzed problems and worked with teams to develop solutions.
- Managed recruiting for 20-30 donors.
- Developed practical and comprehensive lines of questioning in Spanish to encourage communication with the subject of the interview.
Dispatch Manager
JAH JIREH TRUCKLINE, LLC
04.2020 - 01.2021
- Monitored 40-60 customer service calls daily to verify representatives' adherence to service standards and best practices.
- Supervised driver dispatching, route planning and vehicle tracking for over 11-15 trucks drivers.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Education
Bachelor of Arts - Communication Studies
University Of The Rio Grande Valley
Edinburg, TX12.2021
Bachelor of Arts - Mexican American Studies
University of The Rio Grande Valley
Edinburg, TX12.2021
Skills
- Strong Verbal and Written Communication
- Organizational skills
- Administrative Support
- Proficient in Microsoft Office : Word, Excel, PowerPoint
- File Management
Volunteer Work
'House of God' Community Church
Children's Ministry Operations Leader
2020-2023
Food Bank Volunteer
2019-2023
References
Priscila Cortez -(956)-998-6691
Universal Staffing Supervisor
Alyssa Cerroni- Alyssa.cerroni@utrgv.edu
UTRGV Professor - Be The Match Director
Mercedes Osorio - (956)-329-3013
Lead Pastor at 'House of God' Community Church
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
MUELLE 37
12.2021 - 04.2022
Office Manager
UNIVERSAL STAFFING PERSONNEL, INC
03.2021 - Current
Internship
BE THE MATCH NONPROFIT ORG.
05.2020 - 08.2020
Dispatch Manager
JAH JIREH TRUCKLINE, LLC
04.2020 - 01.2021
Bachelor of Arts - Communication Studies
University Of The Rio Grande Valley
Bachelor of Arts - Mexican American Studies
University of The Rio Grande Valley
Similar Profiles
Tametris CyrusTametris Cyrus
Production Worker at Personnel Staffing IncorporationProduction Worker at Personnel Staffing Incorporation
Liliana MartinezLiliana Martinez
Account Manager at United Personnel StaffingAccount Manager at United Personnel Staffing
Sherise EarpSherise Earp
Painting/Sewing Supervisor(2nd Time) at Arrow Personnel Staffing AgencyPainting/Sewing Supervisor(2nd Time) at Arrow Personnel Staffing Agency
Juan AlvarezJuan Alvarez
Crew Member, Cook at Little CaesarsCrew Member, Cook at Little Caesars
Juan RoblesJuan Robles
Driver at RGV DeliversDriver at RGV Delivers