Perla Diaz
Albuquerque,NM
Summary
Proactive Regional Manager with extensive experience in operations and staff training. Successfully resolved customer concerns, optimized processes, and expanded regional presence through strategic planning and partnerships. Skilled in performance management, inventory optimization, and developing high-potential employees, bringing a strong focus on continuous improvement and operational excellence.
Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.
Overview
14
14
years of professional experience
Work History
Regional Manager
Blake's Lotaburger LLC
02.2009 - 04.2023
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Boosted brand growth by devising strategic network and marketing tactics.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Established and maintained operational standards for [Number] locations.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Supervised various locations, enforcing high-quality standards of operation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Capital High School
Santa Fe, NM05-2002
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Operational management
- Goals and performance
- Staff Supervision
- Performance Management
- Personnel Management
- Operations Management
- Strategic development
Languages
Spanish
Full Professional
Timeline
Regional Manager
Blake's Lotaburger LLC
02.2009 - 04.2023
Capital High School
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