PERLA FERMIN
Tampa,United States
Summary
Dedicated and motivated healthcare professional with over 15 years of diverse industry experience. Keen focus on managing information to assist with improving patients care and organization performance. Exceptional organization skills with demonstrated knowledge regulatory healthcare requirements and compliance standards.
Overview
17
17
years of professional experience
Work History
Consumer Exp Spec
Advent Health Hospital
12.2021 - Current
- Demonstrated Advent Health’s core values of integrity, compassion, balance, excellence, stewardship and teamwork.
- Demonstrated the ability to work both on my own and in a team setting.
- Proficiently schedule and pre-register patients for radiology services and diagnostic services.
- Provide procedure instructions and directions to facilities and departments.
- Patient care focused-dedicated to maintain effective communication with patients during the scheduling process. Assist patients with request sent via: encrypted email, fax and or text.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Nursing Home Administrator
Whispering Oaks Nursing And Rehab
01.2020 - 05.2020
- Under the direct supervision of the Executive Director obtained practical on-the-job training as Nursing Home Administrator.
- Met on regular basis with appropriate health care team to review all policies and procedures related to long term healthcare. So that services are provided in a manner that meets all applicable regulatory licensure, and accrediting regulations.
- Devised and introduced initiatives and projects to improve existing procedures, allowing for maximization of capital component of Medicaid's per diem rate.
- Played instrumental role implementing COVID-19 policies to avoid non-compliance and filed report with regulatory agencies.
- Prepared personnel for unannounced and regulatory agency inspection surveys such as, e.g., DOH, CMS, OSHA,and other subsequence regulatory agencies.
- Assisted with the training of environmental personnel on proper use and equipment maintenance, chemical safety, infection control, regulated medical waste procedures are followed, and adhered in accordance with federal, state, and local regulations.
Executive Director
Ambulances & Funeral Services
10.2015 - 05.2021
- Established start-up small business Ambulance and Funeral services company in the Dominican Republic.
- Directed and coordinated all financial activities and implemented strategies to grow business and profits.
- Created annual budget and developed comprehensive plan to accomplish organization objectives while staying within budget.
- Established, initiated and optimized business development strategies based on organization targets, product specifications, market data and budget factors.
Unit-Coordinator
Tampa General Hospital
06.2015 - 10.2015
- Coordinated daily operations of the assigned practice including clerical, material management and other support services.
- Maintained consistent level of professionalism with patients, providers and colleagues.
- Monitor tale-tracking system for patient room turnover to avoid overflow.
- Oversaw laundry activities in the replenishing of medical units and ambulatory areas with sufficient par-levels.
- Participated in quality management programs geared towards improving HCAPS scores.
Assistant
Laurel Ridge Care & Rehabilitation Center, MDS
11.2010 - 04.2015
- Provide administrative support to senior leadership staff by demonstrating ability to improve procedures, and meet demanding deadlines.
- Met on regular basis with appropriate health care team to review all policies and procedures related to long term healthcare. So that services are provided in a manner that meets all applicable regulatory licensure, and accrediting regulations.
- Prepared personnel for unannounced and regulatory agency inspection surveys such as, e.g., DOH, CMS, OSHA,and other subsequence regulatory agencies.
- Implemented and assisted in the training program for all new employees utilizing the orientation check list, and developing an orientation plan for each position.
Retail-Store-Manager
Cache
05.2005 - 11.2010
- Develop and executed strategy to drive sales and build customer loyalty.
- Recognized and motivate associates to build loyal customer relationships.
- Maximized team and individual performance through consistent coaching and feedback.
- Forecasted and adjusted monthly payroll to maximize productivity, achieve sales / payroll goals and complete workload.
- Assessed store metrics and sale-associate behaviors to identify strengths and opportunities to maximize store results.
- Collaborated with team to anticipate challenges and re- assess changing priorities, seeking solutions to overcome obstacles.
- Protected company assets, minimized loss by ensuring all store standards and operating procedures were met including workplace safety, risk management, merchandise management, and loss prevention.
Education
Bachelor of Science - Health Administration
University of South Florida
Tampa, FL05.2021
Associate of Science - Behavioral Sciences
Norwalk Community College
Norwalk, CT05.2008
High School Diploma -
Danbury High School
Danbury, CT12.2005
Skills
Strategic Planning Capability
Tele-Tracking System/NaviCare
Cerner/Epic
Kronos Payroll System
UKG Payroll System
Knowledge of CMS statutes and regulation
Health Care Survey Procedure
Quality Assurance
Budgeting
Leadership
Personnel Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Consumer Exp Spec
Advent Health Hospital
12.2021 - Current
Nursing Home Administrator
Whispering Oaks Nursing And Rehab
01.2020 - 05.2020
Executive Director
Ambulances & Funeral Services
10.2015 - 05.2021
Unit-Coordinator
Tampa General Hospital
06.2015 - 10.2015
Assistant
Laurel Ridge Care & Rehabilitation Center, MDS
11.2010 - 04.2015
Retail-Store-Manager
Cache
05.2005 - 11.2010
Bachelor of Science - Health Administration
University of South Florida
Associate of Science - Behavioral Sciences
Norwalk Community College
High School Diploma -
Danbury High School
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