Perla Galvan Regalado
Plainfield,IL
Summary
Proven track record in enhancing office efficiency and client satisfaction at Ochoa & Associates, leveraging exceptional organization and time management skills. Excelled in streamlining operations and reducing visitor wait times, demonstrating a keen ability to manage multiple tasks and maintain professionalism under pressure. Expert in data entry and cultivating positive client relations, significantly improving service delivery.
Overview
6
6
years of professional experience
Work History
Receptionist
Ochoa & Associates
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Reduced waiting times for visitors by implementing more efficient check-in process.
General Laborer
Midwest Warehouse & Distribution System Inc.
12.2018 - 01.2023
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Performed quality checks on products and materials to identify any defects.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Used variety of hand and power tools to complete tasks.
- Operated forklifts and boom lifts to complete various tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
Customer Service Representative
Poly USA
05.2018 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor Of Arts - Business Administration
Aurora University
Aurora, IL03.2022
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling
- Data inputting
Accomplishments
Got in the Dean’s List two years in a row.
Was awarded the Phenomenal Women Award.
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Ochoa & Associates
01.2023 - Current
General Laborer
Midwest Warehouse & Distribution System Inc.
12.2018 - 01.2023
Customer Service Representative
Poly USA
05.2018 - 08.2018
Bachelor Of Arts - Business Administration
Aurora University
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