Perla Garcia
San Jose,CA
Summary
Paraprofessional with strong experience in educational support, adept at fostering academic achievement and promoting inclusive learning environments. Skilled in classroom management, individualized instruction, and behavioral support. Focuses on teamwork and adapts to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and effective communication skills.
Overview
19
19
years of professional experience
Work History
Paraprofessional
Brightbee
09.2024 - Current
- Monitored student progress and behavior, providing timely feedback to educators.
- Developed positive relationships with students, enhancing engagement and motivation.
- Streamlined communication between teachers, parents, and support staff to improve student outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Implemented lesson plans to maintain academic continuity during teacher absences.
- Adapted instructional methods to meet diverse student needs and learning styles.
- Utilized educational technology tools to facilitate interactive learning experiences for students.
- Mentored staff on best practices for delivering enrichment programs effectively.
- Assessed student progress and adjusted programs to meet diverse learning needs.
Shoes Sales Associate
Macy’s
10.2017 - 01.2019
- Clean and organized sales floor
- Assist multiple customers at once
- Organized back room
Temp-Receptionist
Nortia Staffing
09.2017 - 12.2017
- Viptela Inc.- Receptionist, greet incoming customers, scan invoices, order lunches, weekly Costco order, order supplies, set up lunches, kept kitchen stocked daily, sent outgoing mail/packages, received incoming mail/packages.
Temp-Receptionist
RobertHalf Agency
01.2017 - 09.2017
- Lionbridge Technologies-Scheduling, answering phone, working on spread sheets
- Leyla Hanson CPA- Receptionist, answer phones, scanning, data entry, tic tied tax forms
- Nuance Communications-Receptionist, answer phones, assist facilities manager with luncheons for board meeting, received shipment packages and sent mail for Nuance employees
Customer Service Representative
Zazzle.com
11.2016 - 02.2017
- Filed complaints
- Refunds, Cancellations, & Exchanges
- Customer Support via Email & Phone
Store Manager
Monsoon
10.2015 - 03.2016
- Addressed customer inquiries and resolved complaints.
- Reorganized the sales floor to meet company demands.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Completed weekly schedules according to payroll policies.
- Maintained daily record of all transactions
- Trained staff to deliver outstanding customer service.
- Analyzed marketing information and translated it into strategic plans.
- Worked closely with the district manager to formulate and build the store brand.
Asst. Manager
Crocs
07.2015 - 02.2016
- Administered all point of sale opening and closing procedures.
- Replenished and processed shipments to ensure product availability.
- Placed special orders and called other stores to find desired items.
- Built and maintained effective relationships with peers and upper management.
Shift Supervisor
Charlotte Russe
11.2014 - 09.2015
- In charge of Opening and Closing Procedures
- Guided customers in choosing items that reflected personal style and shape.
- Replenished floor stock and processed shipments to ensure product availability for customers.
Visual Merchandiser
Gianni’s Men’s Wear
06.2014 - 11.2014
- Displayed new and upcoming products/sales
- Changed floor sets monthly to complement new product
- Changed Window Mannequins weekly
- Processed New Inventory in Stock
Cashier
Haven Gardens
01.2014 - 07.2014
- Cashier/ Service Desk (Returns, exchanges, answer/transfer phone calls and book.
- Book appointments for Garden Coach.
- Stock/ Inventory (Restock retail store, count items/products for inventory purposes).
Digital Imaging Specialist
Sony
10.2013 - 01.2014
- Maintained visually appealing and effective displays for the entire store.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Informed customers about all product lines and services offered by the company.
Head Cashier
Forever 21
07.2013 - 01.2014
- Listened to customer needs and preferences to provide accurate advice.
- Completed purchases with cash, credit and debit payment methods.
- Organized items in visually appealing manner.
- Recommended merchandise based on customer needs.
Sales Lead
Joe’s Jeans
07.2011 - 01.2013
- Operated a cash register to process cash, check and credit card transactions.
- Guided customers in choosing items that reflected personal style and shape.
- Facilitated monthly and quarterly physical inventory counts.
- Explained the quality and style of products to customers.
Sales Floor/Operator
Target
10.2010 - 01.2011
- Assessed customer needs and responded to questions.
- Provided professional and courteous service at all times.
- Worked overtime shifts during busy periods.
- Operator-Answered phone/transferred calls to management.
Dispatcher/Shift Supervisor
Park'N'Travel
07.2009 - 03.2010
- Addressed negative customer feedback immediately.
- Effectively communicated with team members to maintain clearly defined expectations.
- Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Student Ambassador
Evergreen Valley College
06.2007 - 06.2008
- Student Ambassador, Planned and set up for events, Give tours to EVC visitors.
- Recruited students from local high schools.
Key Holder
Stacy Adams
04.2006 - 06.2007
- Maintained knowledge of current in store promotions.
- Administered all point of sale opening and closing procedures.
- Recommended merchandise based on customer needs.
- Explained the quality, value and style of products to Influence customer buying decisions.
Education
Mt. Pleasant High School
San Jose, CA01.2005
Associate of Arts - Business/Marketing
Evergreen Valley
San Jose, CA05-2012
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
Personal Information
Title: Administrative Assistant
Languages
Spanish
Professional Working
Timeline
Paraprofessional
Brightbee
09.2024 - Current
Shoes Sales Associate
Macy’s
10.2017 - 01.2019
Temp-Receptionist
Nortia Staffing
09.2017 - 12.2017
Temp-Receptionist
RobertHalf Agency
01.2017 - 09.2017
Customer Service Representative
Zazzle.com
11.2016 - 02.2017
Store Manager
Monsoon
10.2015 - 03.2016
Asst. Manager
Crocs
07.2015 - 02.2016
Shift Supervisor
Charlotte Russe
11.2014 - 09.2015
Visual Merchandiser
Gianni’s Men’s Wear
06.2014 - 11.2014
Cashier
Haven Gardens
01.2014 - 07.2014
Digital Imaging Specialist
Sony
10.2013 - 01.2014
Head Cashier
Forever 21
07.2013 - 01.2014
Sales Lead
Joe’s Jeans
07.2011 - 01.2013
Sales Floor/Operator
Target
10.2010 - 01.2011
Dispatcher/Shift Supervisor
Park'N'Travel
07.2009 - 03.2010
Student Ambassador
Evergreen Valley College
06.2007 - 06.2008
Key Holder
Stacy Adams
04.2006 - 06.2007
Mt. Pleasant High School
Associate of Arts - Business/Marketing
Evergreen Valley
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