Perla Garza
Harlingen,TX
Summary
Compassionate and results-driven professional with a strong background in mental health advocacy and client services. Skilled in crisis intervention, community outreach, and mental health education, with strengths in empathetic communication and problem-solving. Experienced in quality assurance and service delivery oversight, with a proven ability to enhance client experiences, streamline processes, and lead teams to achieve sustainable, client-centered outcomes.
Overview
12
12
years of professional experience
Work History
Quality Assurance Specialist
Compass Connections
Los Fresnos, TX
08.2024 - Current
- Ensured compliance with federal and state regulations, including A-133 guidelines, and agency policies.
- Implemented process improvements to enhance quality compliance consistently.
- Facilitated root cause analysis sessions to resolve recurring quality problems effectively.
- Provided operational support across residential programs in areas such as clinical, medical, case management, prevention of sexual abuse, and safety.
- Participated in agency trainings, meetings, and on-call duties, upholding professional conduct and agency standards.
Planning and Evaluation Lead
Tropical Texas Behavioral Health
Harlingen, TX
04.2022 - 04.2024
- Conducted advanced consultative and technical tasks in planning, developing, and implementing agency programming.
- Work involved providing consultative and technical services to agency program staff, other governmental agencies, community organizations, and the public.
- Led internal and external reviews, ensuring completion of all review aspects.
- Organized divisional leadership sessions, delivering progress reports and data insights.
- Contributed to discussions and decision-making processes in project meetings.
- Conducted thorough analysis to enhance quality in designated projects and programs. While managing guidance for P&E specialist's work.
- Utilized independent judgment to support QA initiatives under departmental supervision.
- Created comprehensive reports summarizing evaluation findings and recommendations.
- Assisted in developing training materials on monitoring and evaluation topics.
Program Supervisor
Tropical Texas Behavioral Health
Edinburg, TX
08.2019 - 04.2022
- Demonstrated effective issue resolution during interactions with staff and clients.
- Cultivated a professional environment to enhance service quality for clients.
- Implemented strategies for compliance with documentation completion standards.
- Coordinated training sessions for staff on behavioral health best practices.
- Facilitated communication between clients, staff, and community partners for effective support.
- Evaluated program effectiveness through client feedback and service utilization analysis.
Program Supervisor
Tropical Texas Behavioral Health
Weslaco, TX
08.2018 - 08.2019
- Directed outreach initiatives to assist individuals, families, businesses, local government, and organizations in response to the June 2018 disaster.
- Monitored adherence to program objectives within established guidelines.
- Delivered updates on procedural changes during team meetings and individual discussions.
- Conducted regular team meetings to address challenges and enhance collaboration.
- Served as liaison between the organization and external partners.
MCOT Case Manager
Tropical Texas Behavioral Health
Edinburg, TX
02.2016 - 08.2018
- Supported the MCOT team by explaining and/or providing mental health crisis services to clients by completing crisis screenings and assessments of psychiatric need, utilizing least restrictive measures.
- Coordinated services for inpatient admissions for psychiatric services through communication with a psychiatrist.
- Provided monitoring and follow-up services regarding the individual needs of the client.
- Provided transportation for clients in the resolution of a crisis.
- Provided coordination of community resources regarding the specific needs of the client.
- Served as the point of contact with Mental Health departments (Adult and Youth) until the crisis was managed.
Case Manager
Tropical Texas Behavioral Health
Edinburg, TX
06.2014 - 02.2016
- Delivered social service support through needs assessment, service authorization, and oversight of care effectiveness.
- Provided case management and care coordination, ensuring access to medical, social, educational, and mental health services.
- Educated clients about mental health conditions, medications and self-care techniques.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed and monitored Person-Centered Recovery Plans tailored to client needs.
- Offered psychosocial rehabilitation and crisis prevention/intervention to eligible clients.
Practicum Student
Communities in Schools
McAllen, Texas
09.2013 - 12.2013
- Practiced in social-emotional learning, resilience development, Positive Behavioral Interventions and Supports, de-escalation skills, and trauma-informed care.
- Case management services included individual psychosocial assessments, the development and implementation of an individualized service plan, the evaluation of student progress, and the reassessment of services as needed.
- Assisted with lectures for individual and group sessions for grades 6–12.
- Organized activities and presentations for Career Day, Red Ribbon Week, and Bullying Prevention Month.
Education
Bachelor of Science - General Rehabilitative Services
The University of Texas Pan-American
Edinburg, Texas12.2013
Master of Science - Clinical Rehabilitation Counseling
University of Texas- Rio Grande Valley
Edinburg, TexasSkills
- Case management
- Behavioral health
- Case coordination
- Conflict resolution
- Data analysis
- Effective communication
- Crisis intervention
- Compliance monitoring
- Client advocacy
- Training facilitation
- Relationship building
- Team collaboration
- Team leadership
- Customer service
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Quality Assurance Specialist
Compass Connections
08.2024 - Current
Planning and Evaluation Lead
Tropical Texas Behavioral Health
04.2022 - 04.2024
Program Supervisor
Tropical Texas Behavioral Health
08.2019 - 04.2022
Program Supervisor
Tropical Texas Behavioral Health
08.2018 - 08.2019
MCOT Case Manager
Tropical Texas Behavioral Health
02.2016 - 08.2018
Case Manager
Tropical Texas Behavioral Health
06.2014 - 02.2016
Practicum Student
Communities in Schools
09.2013 - 12.2013
Bachelor of Science - General Rehabilitative Services
The University of Texas Pan-American
Master of Science - Clinical Rehabilitation Counseling
University of Texas- Rio Grande Valley
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