Perla Gomez
Moreno Valley,CA
Summary
Accomplished professional with a strong track record in retail operations and cash handling, consistently achieving sales targets. Effective in utilizing communication skills to enhance customer experiences and foster loyalty. Reliable team contributor dedicated to improving processes and maintaining high service standards.
Overview
2
2
years of professional experience
Work History
Food and Beverage Attendant
Marriot Hotel
Riverside, CA
10.2024 - Current
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
Sales Associate
Tillys
10.2023 - 08.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Boot Barn
Moreno Valley, CA
10.2024 - 01.2025
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Guest services
- Customer service
- Time management
- Cash register operation
- Team building
- Computer skills
- Excellent people skills
- Goal oriented
- Cash handling
- Flexible schedule
- Stocking and receiving
- Store opening and closing
- Customer needs assessment
- Upselling
- Retail store operations
- Merchandise display
- Order processing
- Shipment processing
- Fitting room maintenance
- Customer engagement
- Merchandising
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Food and Beverage Attendant
Marriot Hotel
10.2024 - Current
Sales Associate
Boot Barn
10.2024 - 01.2025
Sales Associate
Tillys
10.2023 - 08.2025