Perla Gonzalez
Horizon City,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Vida Bella Primary Home Care. Skilled in facility management and exceptional in fostering team collaboration. Demonstrated ability to resolve issues with empathy, boosting loyalty and operational efficiency without exceeding a 55-word limit.
Overview
10
10
years of professional experience
Work History
Alternate Administrator
Vida Bella Primary Home Care
07.2017 - 07.2024
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
Shift Manager
Taco Bell
04.2014 - 07.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
High School Diploma -
Clint High School
El Paso, TX06.2014
Skills
- Facility Management
- Emergency Preparedness
- Records Management
- Human Resources
- Customer Service
- Recordkeeping and File Management
- Personable and Approachable
- Team Collaboration
- Decision-Making
- Office Administration
- Team Building and Leadership
- Flexible Schedule
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Alternate Administrator
Vida Bella Primary Home Care
07.2017 - 07.2024
Shift Manager
Taco Bell
04.2014 - 07.2017
High School Diploma -
Clint High School
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