Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Perla Gonzalez

Riverside,CA

Summary

Dedicated and determined individual with a strong desire to continuously acquire new life skills. Extensive experience in technology, finance, customer service, fine dining, bartending, management and hospitality. Always recognized for honesty and the gifted ability to thrive in fast-paced environments while effortlessly multitasking and maintaining a delightful demeanor. Focused and professional, adept at utilizing exceptional people skills and always prepared. Confident in bringing value to a well suited company.

Overview

4
4
years of professional experience

Work History

Team Manager

Panera Bread
09.2020 - 01.2022
  • Appointed as manager shortly after joining and leading team post-hiring.
  • Team Manger responsibilities include but were not limited to ensuring phenomenal top quality satisfaction with guests.
  • Handling sensitive transactions and maintained up-to-date records. Oversaw inventory management to ensure accurate documentation.
  • Managed implementation of safety regulations with a mean of 10+ staff members nightly.
  • Boosted peer performance through effective communication. Demonstrated strong leadership in a fast-paced environment without chaos.
  • Monitored staff activities closely to guarantee alignment with regulatory standards and restaurant procedures.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency. Conducted financial transactions efficiently and precisely.
  • Responsible for nightly counting cash registers. Nightly inventory and catering ordering.

Customer Service Representative

ACT Fulfillment
03.2021 - 07.2022
  • Managed various technology support functions within the customer service role.
  • Software knowledge and experience with EDI, WMS, and Excel Sheets and other basics. Excelled in satisfying companies with their requests.
  • Acknowledging orders, creating labels and imprinting them for shipment. Mandatory reporting and keeping track of all shipments and total of orders for database.
  • Offered aid and encouragement to team members.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
  • Implemented solutions to resolve client technical issues promptly.
  • Assuring inventory was stocked in the company’s warehouse system.
  • Communicating within the team daily for shipments and order deliveries processed.

Team Lead

Sonora Grill
07.2022 - 07.2024
  • At Sonora Grill responsibilities were endless and I always exceeded expectations. My job positions were hostess, server, bartender, and food runner. Every position ensured customer greeting, attending to everyone’s demands while giving hospitality and in a rushed manner due to timed obligations.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering warming service and engaging in conversation.
  • Upsold new menu items to customers, driving up per sale revenues.
  • Handled customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new hires on bar procedures, drink recipes, and customer service expectations, ensuring consistent service quality.
  • Regularly multitasking skills by handling telephone inquiries while attending to in-person guest needs effortlessly.

Education

High School Diploma -

Valley View High School
Moreno Valley, CA

Skills

  • Customer service
  • Detail-oriented
  • Strategic task management
  • Efficient time coordination
  • Adaptivity skills
  • Multitasking abilities
  • Efficient workflow organization
  • Collaborative leadership
  • Effective communication skills
  • Expectation setter
  • Coordinating daily activities
  • Organizational skills
  • Composed customer delegation skills
  • Daily schedule management

Languages

Spanish
Native or Bilingual

Timeline

Team Lead

Sonora Grill
07.2022 - 07.2024

Customer Service Representative

ACT Fulfillment
03.2021 - 07.2022

Team Manager

Panera Bread
09.2020 - 01.2022

High School Diploma -

Valley View High School

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Perla Gonzalez